Teaching HRM in contemporary hospitality management: a case study drawing on HR analytics and big data analysis

ABSTRACT

In this article, we discuss how hospitality students can leverage new technology and new HRM metrics from a combination of a traditional format case study and innovative data spreadsheets. We offer a teaching case study that combines the strategic dimensions of HRM with practice-driven data analysis anchored in HR analytics and HR big data mining. We argue that this combination helps identify, develop, and promote appropriate managerial skills among students.

KEYWORDS:

• Hospitality education
• case method
• human resource management
• HR analytics
• big data analysis
• teaching guide

Acknowledgements

We appreciate the important contributions of one Ecole hôtelière de Lausanne Research Assistant—Alycia Couvreu—and of Andrew Brenner for his support and editing skills.

Disclosure statement

No potential conflict of interest was reported by the authors.

Supplementary material

Supplementary material can be accessed http://dx.doi.org/10.1080/15313220.2016.1276874.

Notes

1. The Excel macro is available on request by email from the corresponding author.

Additional information

Funding

This work was partially funded by the RCSO Economie & Management program of the University of Applied Sciences, Western Switzerland (HES-SO) research project No. 45284/ES-ECOMGT15-13.