Workplace Learning Issues of Hotel Employees: Examining Differences Across Management Status and Gender

Abstract

The purpose of the authors in this study is to examine workplace learning in hotels. Specifically, they compare differences in learning strategies, outcomes, facilitators, and barriers between men and women, and managers and non-managers. Participants—151 employees of eight hotels in the Halifax Regional Municipality—completed four learning-oriented surveys and one demographic survey. Results indicated significant differences across genders for various strategies for, outcomes of, facilitators of, and barriers to workplace learning. There were no significant differences between managers and non-managers nor were there any significant interactions between gender and managerial status. Implications for managing human resources in the hotel industry are discussed.

KEYWORDS:

• Workplace learning
• gender
• managerial status
• hotel industry