Professional profile and management competencies in the lodging industry

Abstract

This study investigates the relationship between the Professional Profile and the perceived importance of Managerial Competencies of managers in the Lebanese lodging industry. The design was a non-experimental, quantitative, explanatory, and correlational conducted through an onsite survey. A convenience sampling plan targeted managers of hotels in Lebanon. Statistical analysis included descriptive statistics, Pearson product moment correlation, confirmatory factor analysis, and regression analyses. Results revealed that studying hospitality management during education period was the strongest predictor highlighting a positive relationship with six Managerial Competencies, particularly, conceptual creative, leadership, and interpersonal competencies. Implications can help hospitality Human Resource managers improve the screening and selection practices, update competency models, and provide applicable training. Results can help educators develop better Lebanese hospitality programs that focus on courses related to cost control, hospitality accounting, hospitality law, and facilities management. Limitations and future recommendations are presented.

Keywords:

• Competency models
• hospitality management
• lodging
• management competency