Quality Grading of United Kingdom Meeting Venues

Abstract

This article examines the introduction of a quality grading scheme for meeting venues in the United Kingdom. It explores potential challenges drawing lessons from hotel and meeting venue grading schemes from other countries. Through appraisal of schemes in the United Kingdom and selected countries, this paper suggests that a nationwide scheme is feasible, and argues that its successful implementation is dependent on how venues and planners view its usefulness. It also posits that a nationwide scheme would ultimately thrive on cooperation among industry and the various tourist boards. The article concludes that further research on service quality is required.

KEYWORDS:

• quality grading
• conference venues
• United Kingdom