Frequency and impact of long wait times for family planning in public-sector healthcare facilities in Western Kenya

Figures & data

Table 1. Time spent waiting to be seen and time spent with the healthcare provider among 180* mystery clients to 60** public-sector facilities in Western Kenya, 2018–2019.

	N	%
Time waiting to be seen
Less than 15 minutes	20	11%
15–29 minutes	11	6%
30–44 minutes	23	13%
45–59 minutes	18	10%
1–2 hours	80	44%
More than 2 hours	25	14%
Missing***	3	2%
Average wait time (range)	74 minutes (2–256)
Time spent with provider
Less than 5 minutes	36	20%
5 to 14 minutes	96	53%
15 to 29 minutes	38	21%
More than 30 minutes	7	4%
Missing***	3	2%
Average time with provider (range)	11 minutes (1–64)

* All mystery clients presented as new family planning clients.

** Each of the 60 facilities received visits from three different mystery clients (each facility was visited three times).

*** Reason for missing data: Three MCs were turned away at registration because all family planning methods were out of stock.