Survey of business process management: challenges and solutions

ABSTRACT

The current literature shows that creating a good framework on business process model (PM) is not an easy task. A successful business PM should have the ability to ensure accurate alignment between business processes (BPs) and information technology (IT) designs, provide security protection, manage the rapidly changing business environment and BPs, manage customer power, be flexible for reengineering and ensure that IT goals can be easily derived from business goals and hence an information system (IS) can be easily implemented. This article presents an overview of research in the business PM domain. We have presented a review of the challenges facing business PMs, such as misalignment between business and IT, difficulty of deriving IT goals from business goals, creating secured business PM, reengineering BPs, managing the rapidly changing BP and business environment and managing customer power. Also, it presents the limitations of existing business PM frameworks. Finally, we outline several guidelines to create good business PM and the possible further research directions in the business PM domain.

KEYWORDS:

• Business process management (BPM)
• business process modelling (PM)
• business process (BP)
• business process reengineering (BPR)
• business PM challenges
• alignment
• customer power
• manage change
• security
• survey

Disclosure statement

No potential conflict of interest was reported by the authors.