Hospital information system user acceptance factors: User group perspectives

ABSTRACT

This study aimed to identify and rank user acceptance factors regarding the implementation of hospital information systems (HIS) based on the views of the following user groups: doctors, nurses, hospital management, and administrative staff (operators). The results should provide guidance for hospital management and HIS developers on meeting user requirements. The study was carried out using both qualitative and quantitative methods. The authors conducted interviews and distributed questionnaires to doctors, nurses, hospital management, and administrative staff in a government-owned Indonesian public hospital. Entropy measurements were used to analyze the questionnaire data. The study identified 15 important HIS user acceptance factors, which were ranked differently by each user group. The results show that non-technological dimensions, such as human and organizational dimensions, influence HIS user acceptance to a greater extent than technological dimensions. More work should be carried out to gain a better understanding of the relationship between user acceptance factors in order to increase the success of HIS implementations.

KEYWORDS:

• Acceptance factors
• hospitals
• hospital information systems

Acknowledgments

We would like to convey our gratitude to the Directorate General of Higher Education, for the Program Penelitian Unggulan Perguruan Tinggi (PUPT) [Grant number 0467/UN2.R12/HKP.05.00/2015], and to Universitas Indonesia for their continuous support, particularly the Directorate of Research and Community Engagement

Conflicts of interest

The authors report no conflicts of interest. The authors alone are responsible for the content and writing of the paper.