Examining the direct and indirect effects of perceived usefulness and perceived resistance on managerial productivity in the Malaysian ship and maritime industry

ABSTRACT

Terminal operators, haulers, shipping agents, port authorities, the marine department, and the customs department all use real-time systems and the internet to run their businesses. But after a few years of using this technology, there are some problems, like managers who do not do their jobs well, which hurts the image of organisations that use this technology. Moreover, sales and returns on investment in technology are not worth it. Hence, the article examines potential factors that contribute to the success of using technology. For instance, the current study will examine the direct and indirect effects of perceived usefulness and perceived resistance on managerial productivity in the Malaysian ship and maritime industry. Based on 357 responses, the current study indicates that task technology fit affects perceived usefulness. Following that, as managers recognise the utility of technology, they will employ it to enhance their managerial productivity. In comparison, when a technology task is not fit for purpose, it affects perceived resistance, technology resistance, and finally, manager productivity. This is likely the first study to examine technology's beneficial and detrimental effects on managerial productivity. The findings shed light on how Malaysian ship and maritime players operate.

KEYWORDS:

• Perceived resistance
• perceived usefulness
• task-technology fit
• managerial productivity
• ship and maritime industry

Additional information

Funding

Research Grant from the Universiti Teknologi MARA, [grant no Reference no.: 600-RMC/SRP-UNNES/5/3 (009/2020)]

Notes on contributors

Norzaidi Mohd Daud

Prof Norzaidi has an impressive publication record, having authored or co-authored more than 120 articles in prestigious international journals such as Maritime Policy and Management, Industrial Management, and Data Systems, and Journal of Computer Information Systems. His research focuses on the intersection of management, technology, and innovation, and his work has been cited by many prominent scholars in the field, including DeLone and McLean. In addition to his academic pursuits, Prof Norzaidi is also an active participant in innovation exhibitions around the world. He has competed in events held in the USA, Switzerland, South Korea, Belgium, and Malaysia, among other countries, and has won more than 80 medals for his innovative ideas and projects. He has also been recognised with numerous awards and accolades for his academic achievements and contributions to the field of information systems in the ship and maritime industry. Overall, Professor Dr. Norzaidi is an accomplished scholar, researcher, and innovator who has made significant contributions to the field of management and information systems. His work has been recognised both nationally and internationally, and he continues to be a highly respected figure in the academic community.