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ABSTRACT
The pandemic has brought about several operational changes in the hospitality industry. While the employees strive to sustain through these unprecedented times, their well-being has become a significant area of concern as pandemic has intensified the issue of burnout at workplaces. This paper aims to review the burnout studies from the existing hospitality literature. For this purpose, systematic analysis of 100 research articles has been undertaken. The literature is sourced from three databases, namely, SCOPUS, SCIENCE DIRECT and EBSCO HOST – Hospitality and Tourism Complete. The findings of the review show that the antecedents and outcomes of burnout have been extensively researched in the hospitality literature. However, the burnout syndrome continues to be persistent among the employees. The findings of the review establish various research gaps evident in the literature. The areas of potential research, especially with reference to post covid world are highlighted in this review.
这场大流行给酒店业带来了一些运营上的变化。尽管员工们努力在这个前所未有的时代维持生计, 但随着流感大流行加剧了工作场所的工作倦怠问题, 他们的幸福感已成为一个重要的关注领域. 本文旨在回顾现有酒店业文献中的职业倦怠研究. 为此, 对100篇研究文章进行了系统分析. 文献来源于三个数据库, 即SCOPUS、SCIENCE DIRECT和EBSCO HOST-酒店和旅游业完备. 调查结果表明, 在酒店业的文献中, 对职业倦怠的前因和结果进行了广泛的研究. 然而, 职业倦怠综合征在员工中持续存在. 审查的结果确定了文献中明显存在的各种研究差距. 本综述重点介绍了潜在的研究领域, 特别是关于后新冠病毒世界的研究.