E-Resources Management: How We Positioned Our Organization to Implement an Electronic Resources Management System

Abstract

The Information Services Division (ISD) of the National Institute of Standards and Technology (NIST) positioned itself to successfully implement an electronic resources management system. This article highlights the ISD's unique ability to “team” across the organization to realize a common goal, develop leadership qualities in support of organizational strategic plans, and by extension support the NIST's mission.

Keywords:

• Electronic resource management system
• serials
• electronic resources
• workflow
• technical services
• implementation
• knowledge management
• customer service

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