https://orcid.org/0000-0001-9418-8187
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ABSTRACT
At present, healthcare industry in general and hospitals in particular are in need of automated information systems to capture, document, store, manage, and transfer large amounts of information related to the health of individuals as well as the wide array of business and organizational activities that take place in the health sector. Despite of many benefits of implementing HIS which is a costly implementation, the HIS project, however, sometimes fails. The importance of the HIS failure and the preventive methods in this regard has made the researchers examine the failure factors of the IS. In the current study, the FMEA technique was used in an Interval-Valued Intuitionistic Fuzzy environment to evaluate the HIS failure causes. The results of the proposed approach indicated that six factors are of paramount importance in HIS failure causes: non-commitment of senior management, lack of project maintenance budget, senior management change, non-commitment (accountability) of users, inconsistency between company culture and change requirements (compatibility), and improper software development.
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No potential conflict of interest was reported by the authors.
Additional information
Notes on contributors
Hossein Sayyadi Tooranloo
Hossein Sayyadi Tooranloo received his PhD in Operational Research in 2014 from the Tarbiat Modares University. From 2014, he is an Associate Professor of Management Faculty at the Vali-e-Asr University of Rafsanjan, Iran. He is currently writing a book titled Interval-valued intuitionistic fuzzy group decision-making. He has published also fuzzy several articles in national and international scientific journals.
Sepideh Saghafi
Sepideh Saghafi received her degree of Master of Science in management (information systems) from the Vali-e-Asr University of Rafsanjan, Rafsanjan, Iran, in 2016. She is doing several researches in the field of management.