Patient’s satisfaction level with community pharmacies services in Romania: a questionnaire-based study

Figures & data

Table 1. The validity of questionnaire’s content.

Items	Clarity			Relevance
	IRA (%)	ICV (%)	SCV (%)	IRA (%)	ICV (%)	SCV (%)
Item 1	80.0	96.0	97.6	80.0	96.0	96.2
Item 2	80.0	100.0		80.0	100.0
Item 3	80.0	96.0		80.0	96.0
Item 4	84.0	96.0		92.0	96.0
Item 5	76.0	100.0		92.0	100.0
Item 6	80.0	100.0		72.0	92.0
Item 7	88.0	96.0		76.0	92.0
Item 8	92.0	100.0		84.0	96.0
Item 9	88.0	100.0		84.0	100.0
Item10	88.0	96.0		76.0	92.0
Item 11	80.0	96.0		80.0	96.0
Item 12	92.0	96.0		96.0	96.0
Item 13	88.0	100.0		84.0	96.0
Item 14	88.0	96.0		84.0	92.0
Item 15	88.0	100.0		76.0	92.0
Item 16	88.0	100.0		80.0	100.0
Item 17	92.0	100.0		84.0	100.0
Item 18	80.0	96.0		80.0	96.0
Item 19	80.0	96.0		84.0	96.0
Item 20	68.0	100.0		64.0	96.0
Item 21	76.0	92.0		72.0	96.0
Item 22	72.0	96.0		80.0	100.0

Table 2. Total variance explained by the factors.

Factor	Initial Eigenvalues			Extraction Sums of Squared Loadings			Rotation Sums of Squared Loadings
	Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %	Total	% of Variance	Cumulative %
1	7.278	33.084	33.084	7.020	31.908	31.908	4.141	18.822	18.822
2	4.057	18.439	51.523	3.875	17.612	49.520	3.860	17.546	36.368
3	2.133	9.697	61.220	1.921	8.730	58.250	3.443	15.651	52.020
4	1.538	6.989	68.209	1.113	5.061	63.311	1.717	7.806	59.826
5	1.323	6.014	74.223	0.914	4.156	67.467	1.493	6.787	66.613
6	1.076	4.891	79.114	0.813	3.694	71.161	1.001	4.548	71.161
7	0.919	4.175	83.289
8	0.765	3.475	86.764
9	0.671	3.052	89.816
10	0.546	2.481	92.296
11	0.358	1.626	93.922
12	0.302	1.372	95.294
13	0.228	1.035	96.329
14	0.187	0.852	97.180
15	0.157	0.716	97.896
16	0.124	0.562	98.458
17	0.101	0.461	98.919
18	0.079	0.361	99.280
19	0.069	0.312	99.593
20	0.045	0.204	99.796
21	0.027	0.125	99.921
22	0.017	0.079	100.000
Extraction Method: Principal Axis Factoring.

Figure 1. Scree plot of the investigated factors.

Table 3. Descriptive statistics parameters of the questionnaire scores.

Domains and subdomains	Mean	SD	SEM	Minim	Maxim	Median	IQR
Overall satisfaction	3.7895	0.54641	0.01921	1.41	5.00	3.7727	3.4545÷4.1364
Satisfaction about pharmacies	3.7701	0.58164	0.02045	1.50	5.00	3.8333	3.3333÷4.1667
Satisfaction about pharmaceutical staff	3.8613	0.62943	0.02213	1.15	5.00	3.8462	3.4615÷4.2308
General satisfaction	4.2002	0.67446	0.02371	1.00	5.00	4.0000	4.0000÷5.0000
Satisfaction about the pharmacist’s attitude	4.1026	0.61989	0.02179	1.00	5.00	4.0000	4.0000÷4.3333
Satisfaction about trusting the pharmacist	3.8659	0.74312	0.02613	1.00	5.00	4.0000	3.5000÷4.5000
Patient satisfaction with counselling	3.7081	0.72932	0.02564	1.00	5.00	3.7143	3.2857÷4.1429
Satisfaction about the medication’s availability	3.5175	0.77040	0.02709	1.00	5.00	3.6667	3.0000÷4.0000

Table 4. The satisfaction scores comparative study according to the patients’ general features.

Patients’ characteristics	General satisfaction score		Satisfaction score with pharmacies		Satisfaction score with pharmaceutical staff		Satisfaction score with medication availability
	Median (IQR)	p-value	Median (IQR)	p-value	Median (IQR)	p-value	Median (IQR)	p-value
Gender		0.064		0.123		0.132		0.076
Male	3.72 (3.40÷4.00)		3.83 (3.16÷4.00)		3.84 (3.38÷4.15)		3.66 (3.00÷4.00)
Female	3.77 (3.45÷4.13)		3.83 (3.50÷4.16)		3.84 (3.46÷4.23)		3.66 (3.00÷4.00)
Age group		0.002*		0.000*		0.021*		0.000*
18–20 years	3.68 (3.31÷4.02)		3.66 (3.16÷4.00)		3.84 (3.34÷4.15)		3.83 (3.33÷4.33)
21–30 years	3.68 (3.40÷4.04)		3.83 (3.33÷4.00)		3.76 (3.38÷4.15)		4.00 (3.33÷4.33)
31–40 years	3.81 (3.45÷4.12)		4.00 (3.50÷4.16)		3.84 (3.46÷4.28)		4.00 (3.66÷4.66)
41–50 years	3.81 (3.50÷4.13)		3.83 (3.50÷4.16)		3.92 (3.53÷4.23)		4.00 (3.66÷4.33)
51–60 years	3.95 (3.68÷4.40)		3.83 (3.50÷4.25)		4.00 (3.61÷4.57)		4.33 (4.00÷4.53)
Over 60 years	3.86 (3.63÷4.22)		4.00 (3.50÷4.16)		4.00 (3.61÷4.38)		4.00 (3.66÷4.33)
Environment		0.801		0.001*		0.083		0.243
Urban	3.77 (3.45÷4.09)		3.83 (3.50÷4.16)		3.84 (3.38÷4.23)		3.66 (3.00÷4.00)
Rural	3.75 (3.45÷4.21)		3.66 (3.16÷4.00)		3.92 (3.53÷4.36)		3.66 (3.00÷4.00)
Regions		0.820		0.091		0.634		0.657
North-east	3.77 (3.45÷4.13)		3.83 (3.50÷4.16)		3.84 (3.46÷4.23)		3.66 (3.00÷4.00)
The rest of the country	3.77 (45÷4.13)		3.66 (3.33÷4.00)		3.84 (3.46÷4.23)		3.66 (3.00÷4.00)
Education		0.053		0.335		0.010*		0.052
Secondary	3.86 (3.50÷4.22)		3.83 (3.33÷4.16)		4.00 (3.53÷4.38)		3.66 (3.00÷4.00)
Undergraduate	3.72 (3.40÷4.09)		3.83 (3.33÷4.16)		3.84 (3.38÷4.23)		3.66 (3.00÷4.00)
Postgraduate	3.77 (3.45÷4.13)		3.83 (3.50÷4.16)		3.76 (3.38÷4.23)		3.66 (3.00÷4.00)
Marital status		0.019*		0.054		0.077		0.017*
Married	3.86 (3.50÷4.18)		3.83 (3.50÷4.16)		3.92 (3.46÷4.30)		3.66 (3.00÷4.00)
Unmarried	3.72 (3.40÷4.00)		3.83 (3.33÷4.00)		3.76 (3.46÷4.13)		3.33 (3.00÷4.00)
Divorced	3.81 (3.47÷4.25)		3.83 (3.58÷4.16)		3.76 (3.50÷4.42)		3.66 (3.33÷4.00)
Widowed	3.81 (3.53÷4.21)		3.91 (3.33÷4.08)		4.19 (3.44÷4.50)		3.33 (3.25÷4.33)
Occupation		0.000*		0.001*		0.001*		0.000*
Employed	3.81 (3.50÷4.18)		3.83 (3.50÷4.16)		3.92 (3.46÷4.30)		3.66 (3.00÷4.00)
Student	3.63 (3.31÷3.95)		3.66 (3.33÷4.00)		3.76 (3.38÷4.00)		3.33 (2.66÷4.00)
Retired	3.90 (3.70÷4.15)		4.00 (3.50÷4.00)		4.00 (3.69÷4.38)		3.66 (3.33÷4.00)
Unemployed	3.88 (3.60÷4.00)		4.00 (3.33÷4.00)		3.88 (3.55÷4.17)		3.66 (3.00÷4.00)
Income		0.001*		0.005*		0.005*		0.004*
No income	3.65 (3.36÷3.95)		3.66 (3.33÷4.00)		3.76 (3.38÷4.00)		3.33 (2.66÷4.00)
Minimal income	3.77 (3.42÷4.12)		3.83 (3.33÷4.12)		3.88 (3.55÷4.36)		3.66 (3.00÷4.00)
Medium income	3.86 (3.54÷4.18)		3.83 (3.50÷4.16)		3.92 (3.53÷4.30)		3.66 (3.33÷4.00)
Above average income	3.75 (3.40÷4.13)		3.83 (3.50÷4.04)		3.84 (3.38÷4.30)		3.66 (3.00÷4.00)
Patient associations		0.482		0.162		0.861		0.199
Yes	3.86 (3.45÷4.10)		3.83 (3.50÷4.16)		3.92 (3.33÷4.25)		3.66 (3.25÷4.00)
No	3.77 (3.45÷4.13)		3.83 (3.33÷4.16)		3.84 (3.46÷4.23)		3.66 (3.00÷4.00)
Chronic patient		0.605		0.418		0.590		0.478
Yes	3.77 (3.40÷4.13)		3.83 (3.33÷4.16)		3.84 (3.38÷4.30)		3.66 (3.00÷4.00)
No	3.77 (3.45÷4.13)		3.83 (3.50÷4.16)		3.84 (3.46÷4.23)		3.66 (3.00÷4.00)
Co-morbidities patient		0.596		0.426		0.578		0.515
Yes	3.77 (3.40÷4.13)		3.83 (3.33÷4.16)		3.84 (3.38÷4.30)		3.66 (3.00÷4.00)
No	3.77 (3.45÷4.13)		3.83 (3.50÷4.16)		3.84 (3.46÷4.23)		3.66 (3.00÷4.00)
Pharmacy visiting		0.114		0.234		0.117		0.376
Weekly	3.86 (3.52÷4.40)		4.00 (3.41÷4.33)		4.00 (3.46÷4.61)		3.66 (3.33÷4.00)
Monthly	3.81 (3.40÷4.13)		3.83 (3.33÷4.16)		3.84 (3.38÷4.30)		3.66 3.66 (3.00÷4.00)
Occasionally	3.77 (3.45÷4.06)		3.83 (3.33÷4.16)		3.84 (3.46÷4.23)		3.66 3.66 (3.00÷4.00)
Go to the pharmacy		0.539		0.613		0.548		0.191
Near the house	3.77 (3.45÷4.13)		3.83 (3.50÷4.16)		3.84 (3.46÷4.23)		3.66 (3.00÷4.00)
Corporate	3.72 (3.40÷4.12)		3.66 (3.33÷4.16)		3.84 (3.38÷4.23)		3.66 (3.00÷4.00)
In large shopping centres	3.81 (3.61÷4.22)		3.83 (3.50÷4.08)		3.84 (3.61÷4.34)		3.66 (3.33÷4.00)
Purchase of medicines		0.000*		0.009*		0.000*		0.000*
Paid	3.72 (3.40÷4.00)		3.83 (3.33÷4.00)		3.76 (3.38÷4.07)		3.33 (3.00÷4.00)
Compensated	3.63 (3.27÷4.00)		3.50 (3.16÷4.00)		3.76 (3.15÷4.07)		3.33 (3.00÷4.00)
Both	3.86 (3.50÷4.27)		3.83 (3.50÷4.16)		3.92 (3.53÷4.46)		3.66 (3.33÷4.00)

Mann–Whitney and Kruskall–Wallis tests.

*Significant level for differences at (p ≤ 0.05).

Data availability statement

The datasets used and analysed during the current study are available from the corresponding author on reasonable request. The questionnaire may be available after the defence of the doctoral thesis.