Utilisation of staff clinic facility in a Northwest Nigeria hospital: emerging challenges for the National Health Insurance Scheme

Figures & data

Table 1: Socio-demographic characteristics of study subjects

Characteristics	Frequency	Percentage
Age group
0–10	67	19.0
11–20	49	13.9
21–30	81	23.0
31–40	92	26.2
41–50	44	12.5
51–60	18	5.1
> 60	1	0.3
Family type
Monogamous	272	77.3
Polygamous	64	18.2
Unmarried principal	16	4.5
Family size
1	16	4.6
2–4	105	29.9
5–6	103	29.3
> 6	127	36.2
Type of registration
NHIS	307	87.2
Staff folder	30	8.5
Both	15	4.3

Table 2: Characteristics of the clinic users

Characteristics	Frequency	Percentage
Principals’ department
Account/Audit	31	8.8
Administration	36	10.2
Clinical	25	7.1
Health records	29	8.2
Nursing	132	37.5
Pharmacy	8	2.3
SHIM	6	1.7
Others*	85	24.2
Job designation
Accountants/cashiers/auditors	30	8.5
Administration officers/clerks	35	9.9
Doctors	2	0.6
Hospital attendants	85	24.2
Nurses	44	12.5
Others**	76	21.6
Pharmacists	6	1.7
Records officers/clerks	29	8.2
Students	6	1.7
Technicians	39	11.1

Notes: SHIM = School of Health Information Management; Others*= catering (6, 1.7),environmental (9, 2.6%), laundry (13, 3.7%), Public relation (2, 0.6%), social welfare (1, 0.3%), security (1, 0.3%), stores (9, 2.6%) and works (44, 12.5%). Others** = engineer (9, 2.6%), environment officers (9, 2.6%), store officers (9, 2.6%), clinical assistants (6, 1.7%), catering officers (6, 1.7%), laundry officers (6, 1.7%), drivers (6, 1.7%) plumbers (5, 1.4%), masons (5, 1.4%), laboratory (4, 1.1%) and imaging (1, 0.3%) scientists, architects (2, 0.6%), information assistants (2, 0.6%), audiologist (1, 0.3%), carpenter (1, 0.3%), dental therapist (1, 0.3%), security officer (1, 0.3%), tailor (1,0.3%), and welder (1, 0.3%).

Table 3: Characteristics of subjects’ hospital visits

Number of visits	Frequency	Percentage
Day of hospital visit
Monday	101	28.7
Tuesday	66	18.7
Wednesday	50	14.2
Thursday	72	20.5
Friday	63	17.9
No. of clinic visits in last 12 weeks
0	139	39.5
1–3	190	55.0
4–6	23	6.5

Table 4: Illness characteristics of subjects

Characteristics	Frequency	Percentage
Nature of illness
Acute	269	76.4
Chronic	83	23.6
Diagnosis at presentation
Non-infectious diseases
Hypertension	31	8.8
Acute diarrhoeal disease	22	6.3
Pregnancy-related disorders	21	6.0
Dyspepsia	13	3.7
Arthropathies	12	3.4
Allergic diseases	10	2.8
Infectious diseases
Malaria	126	35.8
ARI	65	18.4
Others	52	14.8

Table 5: The different waiting times

Time (minutes)	Frequency	Percentage
Waiting time
≤ 30	52	14.8
31–60	85	24.2
61–120	169	48.0
> 120	46	13.0
Consultation time
1–10	265	75.3
11–20	81	23.0
21–30	5	1.4
31–40	1	0.3