Community healthcare workers’ satisfaction with ward-based outreach team services in Tshwane district, South Africa

Figures & data

Table 1: Baseline characteristics

Variables	Categories	Frequency (percentage)
Age (n = 425)	21–30	129 (30.4)
	31–40	153 (36)
	41–50	103 (24.2)
	51–60	38 (8.9)
	> 60	2 (0.5)
Sex (n = 431)	Female	380 (88.2)
	Male:	51 (11.8)
Marital status (n = 426)	Single	295 (69.3)
	Married	116 (27.2)
	Divorced	9 (2.1)
	Widowed	6 (1.4)
Highest educational qualification (n = 426)	Primary	10 (2.4)
	Secondary	328 (77)
	Tertiary	87 (20.4)

Table 2: Responses received from CHWs concerning satisfaction

Questions	Agree Frequency (%)	Disagree Frequency (%)	Indifferent Frequency (%)
1. Do you understand your duties and roles in the organisation? (n = 431)	424 (98.4)	4 (0.9)	3 (0.7)
2. Is your relationship with management based on trust? (n = 431)	354 (82.1)	63 (14.6)	14 (3.3)
3. Do you value your co-workers? (n = 431)	420 (97.5)	8 (1.8)	3 (0,7)
4. Do you feel valued by your co-workers? (n = 431)	404 (93.7)	21 (0.9)	6 (1.4)
5. Is information communicated effectively? (n = 431)	317 (73.6)	105 (6.4)	9 (2.1)
6. Do you believe you have a voice in the organisation? (n = 427)	274 (64.2)	135 (31.6)	18 (4.2)
7. Is there fairness in evaluation of your performance? (n = 429)	279 (65.0)	127 (29.6)	23 (5.3)
8. Are you adequately rewarded for your service? (n = 426)	146 (34.3)	264 (62)	16 (3.8)
9. Are you provided with adequate training and development opportunities to improve your skills? (n = 430)	339 (78.8)	82 (19.1)	9 (2.1)
10. Are decision-making and delegation principles effective? (n = 355)	257 (59.8)	82 (36.5)	16 (3.7)
11. Are you encouraged to be creative and express new ideas? (n = 430)	283 (65.8)	131 (30.5)	16 (3.7)
12. Are your and your clients’ needs really heard and valued? (n = 430)	295 (68.6)	120 (14)	15 (3.5)
13. Are you encouraged to be a team player? (n = 431)	342 (79.4)	81 (18.8)	8 (1.9)
14. Do you receive the support needed to perform effectively? (n = 419)	286 (66.7)	134 (31.2)	9 (2.1)
15. Are you satisfied with the quality of service provided by your teamwork and the organisation? (n = 431)	261 (60.6)	158 (36.7)	12 (2.8)
16. Is there fairness by management in handling your conflicts? (n = 431)	279 (64.7)	140 (32.5)	12 (2.8)
17. Are innovative solutions used to prevent conflicts? (n = 428)	284 (66.4)	133 (31.1)	11 (2.6)
18. Are you motivated to perform well? (n = 426)	343 (80.5)	83 (19.5)	5 (1.2)
19. Is your morale high? (n = 425)	332 (78.1)	83 (19.5)	10 (2.4)
20. Do you understand the overall visions and goals? (n = 430)	392 (91.2)	30 (7)	8 (1.9)

Table 3: Age and being valued by the team members (n = 410)

Age groups	Agree frequency	Disagree and indifferent frequency	Marginal row totals
20–40 years	95	177	272
> 40 years	63	75	138
Total	158	252	410

The chi-square statistic is 4.4466. The p-value is 0,034971. This result is significant at p ≤ 0.05.

Table 4: Relationship between age and stipend (n = 407)

Age groups	Agree	Do not agree	Indifferent	Total
20–30	38	32	53	123
31–40	50	46	50	146
41–50	39	27	33	99
> 50	11	16	12	39
Total	138	121	148	407

Table 5: Educational status vs. adequate training and development opportunities to improve skills

Education status	Agree	Do not agree
Primary education	3	6
Secondary and tertiary	121	231
Marginal column totals	124	237

Table 6: Relationship between age and ‘decision making and delegation of duty’

Age groups	Agree	Disagree	Unsure
20–40 years	171	81	36
> 40 years	82	43	13

Table 7: Overall satisfaction

n	Yes	No	Z	p-value
8593	73.4	26.6	43.46	< 0.001