Crime victims in limbo: the importance of collaboration between the municipal social services and victim support organisations

Abstract

Becoming a victim of crime can be a traumatic experience, which calls for post-victimisation psychosocial support. In Sweden, this kind of support is offered by both governmental, for example, municipal social services (MSS), and nongovernmental organisations such as Victim Support (VS). The present study investigates (a) how many municipalities have a written agreement to collaborate with other organisations, and what kind of services they offer within their own organisation, (b) if there are differences between what support the MSS offer to victims depending on collaboration and (c) how do MSS staff, VS staff and crime victims describe the actual collaboration and support? Publicly available information from the National Board of Health and Welfare was analysed, in addition to a case study of three municipalities’ work with victims of crime. The case study consists of nine interviews with social workers from MSS, crime victim coordinators from VS and crime victims. The results from the survey indicate that collaboration between the MSS and VS is occurring in some municipalities to access missing competence or to outsource services from the MSS. However, results show that collaboration does not exist in every municipality, and one reason for this, according to interview information, is to protect the confidentiality of the clients. The challenges and advantages of collaboration between the MSS and VS are discussed together with practical implications for the crime victim field.

Keywords:

• victimisation
• municipal social services
• victim support
• collaboration
• support