Satisfaction and its associated factors of infants’ vaccination service among infant coupled mothers/caregivers at Hawassa city public health centers

Figures & data

Table 1. Socio-demographic and economic characteristics of infants coupled mothers/caregivers at public health centers of Hawassa city administration

Variables	Category	Frequency n = 404	Percent (%)
Age in years	19–25	119	29.5
	26–30	170	42.1
	31–35	103	25.5
	>35	12	3.0
Sex	Female	365	90.3
	Male	39	9.7
Marital status	Married	390	96.5
	Unmarried	11	2.7
	Divorced	3	0.7
Educational status	No formal education	5	1.2
	Read and write	5	1.2
	Grade 1–8	103	25.5
	Grade 9–12	131	32.4
	Diploma and above	160	39.6
Religious status	Orthodox	118	29.2
	Protestant	212	52.5
	Muslim	53	13.1
	Catholic	16	4.0
	Presbyterian	5	1.2
Occupational status	Government employee	127	31.4
	Merchant	102	25.2
	Daily laborer	6	1.5
	Housewife	165	40.8
	Student	4	1.0
Monthly household income	500–1000ETB	21	5.2
	1001–2000ETB	67	16.6
	2001–3000ETB	57	14.1
	>3000ETB	259	64.1
Main communication language	Amharic	329	81.4
	Sidamegna	54	13.4
	Wolaytegna	19	4.7
	Siltegna	2	0.5

Table 2. Health system-related information of infants coupled mothers/caregivers in exit interview in the public health centers of Hawassa city administration

Variables	Category	Frequency (n = 404)	Percent (%)
Distance from a nearby health center	5–30 min	388	96.0
	>30 min	16	4.0
Time spent at the waiting area until getting service	5–30 min	321	79.5
	>30 min	83	20.5
Convenience of waiting area	Yes	268	66.3
	No	136	33.7
Cleanness of immunization room	Yes	350	86.6
	No	54	13.4
The child got all vaccines for today’s visit	Yes No	404 0(0.0)	100 0(0.0)
Service provider counseling on benefits and side effects of vaccines	Yes	184	45.5
	No	220	54.5

Table 3. Satisfaction of infant coupled mothers/caregivers on each satisfaction indictor items at public health centers of Hawassa city administration

Satisfaction item	V. unsatisfied (%)	Unsatisfied (%)	Neutral (%)	Satisfied (%)	V. satisfied (%)	Score mean (±SD)
How much are you satisfied with the waiting time to get service in the health center?	5(1.2)	129(31.9)	0(0.0)	257(63.6)	13(3.2)	3.5(1.0)
How much are you satisfied with the availability of service with respect to the previous appointment?	0.0	7(1.7)	15(3.7)	358(88.6)	24(5.9)	4.0(0.41)
How much are you satisfied with the convenience of immunization service to working hours?	0.0	22(5.4)	1(0.2)	361(89.4)	20(5)	3.9(0.52)
How much are you satisfied with the convenience of distance from the health center to your home?	1(0.2)	65(16.1)	26(6.4)	304(75.2)	8(2.0)	3.6(0.78)
How much are you satisfied with the approach of service providers?	2(0.5)	23(5.7)	113(28)	235(58.2)	31(7.7)	3.7(0.72)
How much are you satisfied with immunization appointment day?	1(0.2)	27(6.7)	2(0.5)	362(89.6)	12(3)	3.9(0.56)
How much are you satisfied with the overall service provided?	2(0.5)	31(7.7)	87(21.5)	258(63.9)	26(6.4)	3.7(0.73)

V. Unsatisfied, very unsatisfied; V. Satisfied, very satisfied

Figure 1. Satisfaction of infant coupled mothers/caregiver in each category of satisfaction items of child immunization services after classified by threshold formula

Table 4. Factors associated with caregivers’ satisfaction on children immunization Services in public health centers of Hawassa city (bivariable analysis)

Independent variables		Frequency N = 404
		Satisfied n (%)	Unsatisfied n (%)	COR (95%)
Age in years	19–25	91(29.4)	28(29.8)	0.29(0.04–2.4)
	26–30	127(41)	43(45.7)	0.27(0.03–2.1)*
	31–35	81(26.1)	22(23.4)	0.34(0.04–2.7)
	>35	11(3.5)	1(1.1)	1.00
Sex of caregivers	Male	33(10.6)	6(6.4)	1.7(0.71–4.3)*
	Female	277(89.4)	88(93.6)	1.00
Educational status	No formal education	3(1)	2(2.1)	0.38(0.06–2.4)
	Read and write	4(1.3)	1(1.1)	1(0.11–9.2)
	Grade 1–8	75(24.2)	28(29.8)	0.67(0.37–1.2)*
	Grade 9–12	100(32.3)	31(33)	0.81(0.46–1.4)
	Diploma and above	128(41.3)	32(34)	1.00
Occupational status	Government employee	97(31.3)	30(31.9)	1.1(0.11–10.75)
	Merchant	87(28.1)	15(16)	1.9(0.19–19.8)
	Daily laborer	5(1.6)	1(1.1)	1.7(0.07–37.7)
	Housewife	118(38.1)	47(50)	0.8(0.08–8.2)
	Student	3(1)	1(1.1)	1.00
Religious status	Orthodox	96(31)	22(23.4)	1.1(0.12–10.2)
	Protestant	158(51)	54(57.4)	0.73(0.08–6.7)
	Muslim	38(12.3)	15(16)	0.63(0.06–6.1)
	Catholic	14(4.5)	2(2.1)	1.7(0.12–24.6)
	Presbyterian	4(1.30)	1(1.1)	1.00
Monthly household income	500–1000ETB	18(5.8)	3(3.2)	1.6(0.47–5.8)
	1001–2000ETB	46(14.8)	21(22.3)	0.6(0.3–1.1)*
	2001–3000ETB	43(13.9)	14(14.9)	0.85(0.4–1.66)
	>3000ETB	203(65.5)	56(59.6)	1.00
Distance from nearby HC	5–30 min	303(97.7)	85(90.4)	4.6(1.7–12.7)*§
	>30 min	7(2.3)	9(9.6)	1.00
Waiting time	5–30 min	280(90.3)	41(43.6)	12.1(6.9–21.0)*§
	>30 min	30(9.7)	53(56.4)	1.00
Counseling on benefits and side effects of vaccines	Yes	143(46.1)	41(43.6)	1.1(0.7–1.8)
	No	167(53.9)	53(56.4)	1.00

COR, crude odds ration; *, candidate variable for multivariable analysis; §, P value <0.05

Table 5. Factors associated with caregivers’ satisfaction on children immunization services in public health centers of Hawassa city (multivariable analysis)

Independent variables		Frequency N = 404		AOR (95% CI)
		Satisfied n (%)	Unsatisfied n (%)
Age in years	19–25	91(29.4)	28(29.8)	0.1(0.009–1.2)
	26–30	127(41)	43(45.7)	0.1(0.009–1.16)
	31–35	81(26.1)	22(23.4)	0.18(0.01–2.1)
	>35	11(3.5)	1(1.1)	1.00
Sex of caregivers	Male	33(10.6)	6(6.4)	0.94(0.23–3.7)
	Female	277(89.4)	88(93.6)	1.00
Educational status	No formal education	3(1)	2(2.1)	1.4(0.02–90.1)
	Read and write	4(1.3)	1(1.1)	0.45(0.03–7.5)
	Grade 1–8	75(24.2)	28(29.8)	0.7(0.24–2.3)
	Grade 9–12	100(32.3)	31(33)	0.6(0.24–1.7)
	Diploma and above	128(41.3)	32(34)	1.00
Monthly household income	500–1000ETB	18(5.8)	3(3.2)	1.5(0.28–8.0)
	1001–2000ETB	46(14.8)	21(22.3)	1.2(0.43–3.2)
	2001–3000ETB	43(13.9)	14(14.9)	1.3(0.49–3.5)
	>3000ETB	203(65.5)	56(59.6)	1.00
Distance from nearby Health center	5–30 min	303(97.7)	85(90.4)	5.9(1.6–22.4)*
	>30 min	7(2.3)	9(9.6)	1.00
Waiting time to get service	5–30 min	280(90.3)	41(43.6)	7.3(3.9–13.6)*
	>30 min	30(9.7)	53(56.4)	1.00

AOR, adjusted odds ratio; *, P < 0.05