Perception of commuter rail transit riders/users of train services on the Accra-Nsawam Corridor

Figures & data

Figure 1. Commuter Rail Transit Routes in Accra.

Source: Cartographic and Geographic Information System (GIS) Unit (Department of Geography – University of Cape Coast)

Table 1. Profile of respondents.

Profile	Percentage (%)	Frequency
Sex
Female	34.65	149
Male	65.35	281
Age
Below 20	0.93	4
20–29	21.86	94
30–39	34.42	148
40–49	30.00	129
50–59	10.93	47
60–69	1.86	8
Marital status
Separated	0.93	4
Widowed	1.39	6
Divorced	1.39	6
Single	30.46	131
Married	65.81	283
Household size
1	5.12	22
2	11.39	49
3	15.12	65
4	26.74	115
5	18.37	79
Above 5	23.26	100
Highest educational attainment
Tertiary	78.60	338
Secondary	14.42	62
Basic education	3.49	15
Others	3.26	14
No formal education	0.23	1
Distance travelled
Less than 10km	16.74	72
10-14km	30.70	132
15-19km	22.79	98
20-24km	10.00	43
Above 25km	19.77	85
Daily expenditure on train services (Ghana Cedis – GHC)
GHC 2	15.81	68
GHC 3	6.51	28
GHC 4	62.79	270
GHC 5	1.86	8
GHC 6	13.02	56

Table 2. Relative Importance Index (RII) of commuters’ perception of quality.

	N	SD	D	A	SA	W	RII	Rank
	0	1	2	3	4
Leaves on time	0	56	96	684	392	1228	0.571	3^rd
Spends less time in traffic	0	20	120	642	544	1326	0.617	1^st
Gets to its destination on time	0	44	224	612	280	1160	0.540	4^th
Reduce travelling time from workplace	0	78	208	483	348	1117	0.520	7^th
Does not break down	0	174	352	192	64	782	0.364	23^rd
Has rapid travel time	0	88	112	678	240	1118	0.520	6^th
Price is affordable	0	60	200	552	344	1156	0.538	5^th
It operates for long hours	0	117	200	591	64	972	0.452	11^th
It is frequent	0	60	282	672	20	1034	0.481	8^th
Announces stops in advance	0	142	376	204	128	850	0.395	17^th
Safer to ride on a train	0	166	416	108	80	770	0.358	25^th
Routes and direction information are visible on the train	0	166	416	108	80	770	0.358	26^th
Train is clean	0	154	296	360	32	842	0.392	19^th
Coaches are comfortable	0	100	218	651	16	985	0.458	10^th
Presence of Security personnel	0	189	370	132	48	739	0.344	30^th
First aid kits and fire extinguishers are available	0	246	304	60	48	658	0.306	34^th
Reduced travelling time to work	0	32	176	654	368	1230	0.572	2^nd
Availability of handrails on trains	0	149	394	180	96	819	0.381	20^th
Coaches are not overcrowded	0	128	224	468	136	956	0.445	12^th
Adequate seats for passengers	0	137	298	408	32	875	0.407	14^th
Adequate lighting system on coaches	0	185	368	156	36	745	0.347	29^th
Adequate parking for passengers	0	217	304	171	16	708	0.329	31st
Easily switch to different transport modes	0	145	306	360	48	859	0.400	15^th
Easy to get basic goods to buy at the terminal	0	141	306	372	48	867	0.403	22^nd
Travel short distances from house to train terminal	0	130	208	504	112	954	0.444	28^th
Safe from crime because of the security presence	0	174	360	168	80	782	0.364	13^th
Adequate shelter against weather	0	158	304	276	112	850	0.395	27^th
Benches at station are clean	0	198	336	132	80	746	0.347	32nd
Washrooms at the station	0	194	344	132	80	750	0.349	16^th
PA system announcement at the station	0	224	376	36	16	652	0.303	35th
Advanced ticketing at the station	0	154	432	120	80	786	0.366	21^st
Easily accessible to PWDs	0	202	384	84	32	702	0.327	33rd
Video monitor at station	0	218	336	84	64	702	0.327	18^th
Friendly staff at the station	0	94	224	612	80	1010	0.470	9^th
Personnel provide travel schedule information	0	202	248	276	48	774	0.360	24^th

Note: SD – Strongly Disagree, D – Disagree, SA – Strongly Agree, A – Agree, N – Neutral, W-Weight.

Source: Fieldwork, 2019.

Table 3. Reliability analysis of constructs.

	Factor Loading	% Of variance	Eigen values	α	M	SD
Terminal development		29.347	10.271	0.854	1.95
Accessibility to basic goods at the main terminal	.738				2.02	0.854
Benches at the station are clean	.734				1.73	0.825
There are washrooms at the station	.666				1.74	0.822
Adequate shelter at the station against rain and sunshine	.649				1.98	0.918
Different transport modes around terminal for easy switching	.564				2.00	0.854
I have to travel short distance from my house to the train terminal	.499				2.22	0.953
Train operation		10.563	3.697	0.797	2.3
It operates for longer hours	.684				2.26	0.902
It has rapid travel time	.650				2.60	0.965
Staffs are friendly and helpful	.620				2,35	0.871
Personnel knows system and are able to provide travel schedule information readily	.493				1.8	0.870
It is frequent	.451				2.4	0.738
There is safety while riding in the train	.433				2.46	0.952
Security and Accessibility		5.963	2.089	0.821	1.68
It is easily accessible to those with disability	.687				1.63	0.689
Adequate parking lot for cars	.617				1.65	0.742
There is video monitor at the station	.602				1.63	0.766
Safe from crime because of the presence of security at the station	.462				1.82	0.830
Conditions of the coach		5.016	1.755	0.762	1.78
It has first aid kites and fire extinguishers are available	.844				1.79	0.783
Routes and direction information are visible on the train	.674				1.96	0.844
It is clean	.615				1.82	0.819
Is the exterior of the train neat and appealing to the eye	.574				1.53	0.715
Convenience		4.2222	1.478	0.803	1.85
There are adequate seats for passengers on the train	.736				1.72	0.759
There is availability of handrail or grab bars on train	.691				1.90	0.838
Coaches have adequate lighting system	.611		.		2.03	0.842
There is security personnel on the train	.496				1.73	0.751

Note: Extraction Method: Principal Component Analysis.

Figure 2. Train terminal at Nsawam.

Figure 3. Conditions of commuter trains on the Accra-Nsawam corridor.

Data availability statement

The data is available via https://figshare.com/s/642a4b8da1e1efa29d17