Evaluating a sustainable circular economy model for the Indonesian fashion industry under uncertainties: a hybrid decision-making approach

Figures & data

Table 1. Sample of the collected respondents.

Criteria Respondent	C1	C2	C3	C4	C5	C6	C7	C8	C9	C10	C11	C12	C13	C14	C15	C16	C17	C18	C19	…	C47	C48	C49
R1	5	5	5	5	4	5	4	5	5	5	5	5	4	4	5	5	4	3	3	…	5	3	3
R2	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	3	…	5	5	2
R3	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	1	2	…	2	2	2
R4	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	…	5	5	5
R5	5	5	4	5	5	5	5	5	5	5	5	5	5	5	5	5	5	3	4	…	5	5	4
R6	5	5	5	5	5	5	5	5	5	5	5	5	5	5	4	5	5	3	4	…	5	5	5
R7	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	3	…	5	5	5
R8	4	4	4	4	5	4	4	4	4	5	4	4	5	4	4	4	4	4	5	…	4	5	4
R9	5	5	5	5	5	5	4	5	5	4	5	5	5	4	5	5	5	4	5	…	4	4	4
R10	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	…	5	5	5
R11	5	4	5	5	5	5	5	4	3	4	5	5	5	5	5	5	3	3	3	…	5	3	2
R12	5	5	5	5	1	5	1	5	5	5	5	5	5	5	5	5	1	1	1	…	5	5	3
R13	4	5	4	5	4	5	5	4	5	5	4	4	4	5	3	4	3	4	4	…	5	4	5
R14	5	5	4	4	4	4	3	4	3	4	4	4	3	3	4	5	4	3	3	…	4	3	4
R15	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	3	…	5	5	5
R16	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	3	3	…	5	5	5
R17	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	5	…	5	5	5
R18	5	5	4	4	4	4	4	4	5	4	5	5	4	4	5	4	4	5	3	…	4	5	4
…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…
R343	3	3	5	4	4	3	4	4	4	5	4	4	5	4	5	5	4	3	3	…	5	5	5
R344	5	5	4	5	4	5	5	5	5	5	5	5	5	5	4	5	5	3	3	…	4	4	5
R345	4	4	5	4	5	4	4	4	4	4	4	4	4	4	4	4	4	4	4	…	4	4	4
R346	5	4	3	4	4	3	3	4	3	5	4	3	4	4	3	5	3	3	3	…	4	4	3

Table 2. EFA and reliability testing results.

Aspects	Cronbach’s $\alpha$	Criteria	Factor loading
Stakeholder awareness (A1)	0.949	C1	0.663
		C2	0.661
		C3	0.653
		C4	0.649
		C5	0.647
		C6	0.625
		C7	0.607
		C8	0.607
		C9	0.590
		C10	0.587
		C11	0.580
		C12	0.575
		C13	0.568
		C14	0.546
		C15	0.520
		C16	0.520
		C17	0.514
		C18	0.449
Sustainable engagement (A2)	0.923	C19	0.704
		C20	0.655
		C21	0.654
		C22	0.648
		C23	0.627
		C24	0.626
		C25	0.601
		C26	0.581
		C27	0.553
		C28	0.545
		C29	0.511
		C30	0.474
		C31	0.423
Sustainable production and consumption (A3)	0.897	C32	0.651
		C33	0.547
		C34	0.541
		C35	0.533
		C36	0.520
		C37	0.468
		C38	0.447
Energy savings and efficiency (A4)	0.851	C39	0.842
		C40	0.826
		C41	0.639
		C42	0.592
		C43	0.585
Carbon emission reduction (A5)	0.854	C44	0.704
		C45	0.643
Welfare improvement (A6)	0.614	C46	0.549
		C47	0.532

Table 3. Information on the experts.

	Name	Position	Work Experience	Educational Level
EX1	Dr. Ir. Suwarso, M.Si	Operational director	34 years	Doctoral degree
EX2	Ir. Purwadi, MM	Operational director	28 years	Master’s degree
EX3	Prof. Dr. Ulfah Utami, M.Si	Lecturer	25 years	Doctoral degree
EX4	Dr. Sukarsono, M.Si	Lecturer	30 years	Doctoral degree
EX5	Drs. Muh Saiful, M.Si	Health and safety manager	12 years	Master’s degree
EX6	Tsanil Falah S.ST	Health, safety and environment division	5 years	Bachelor’s degree
EX7	Kevin Harsono ST MT	Principal architect	5 years	Master’s degree
EX8	Rizal Fawzi S.ST	Marketing	5 years	Bachelor’s degree
EX9	Dr. Ir, Rachmi Widiriani, M.Si	Operational director	21 years	Doctoral degree

Table 4. Sample of expert assessments for C1 under A1.

	EX1	EX2	EX3	EX4	EX5	EX6	EX7	EX8	EX9
C1	E	E	E	E	E	E	E	E	E
C2	H	S	S	H	H	S	E	S	H
C3	E	E	E	E	E	S	S	S	E
C4	S	S	S	H	S	H	S	S	S
C5	H	S	H	H	H	S	E	S	N
C6	H	S	H	E	H	H	E	E	R
C7	S	S	S	H	S	S	E	E	R
C8	S	S	S	H	S	S	S	E	S
C9	H	S	H	H	H	E	E	R	E
C10	E	E	E	E	E	E	S	H	S
C11	E	E	E	E	E	S	E	S	N
C12	S	S	S	H	R	H	R	H	E
C13	E	E	E	E	E	S	E	H	E
C14	S	S	S	H	S	H	E	R	S
C15	E	E	E	E	E	S	S	H	E
C16	H	S	S	H	H	S	S	E	H
C17	H	S	H	E	H	S	E	S	R
C18	H	S	H	E	H	R	E	N	R
C19	H	S	H	E	H	S	E	E	E
C20	H	S	H	H	H	H	E	R	S
C21	H	S	S	H	H	H	E	H	E
C22	H	S	S	H	H	S	E	H	S
C23	H	S	S	H	H	S	E	S	N
C24	S	S	S	H	R	H	S	E	S
C25	H	S	S	H	H	H	E	N	E
C26	H	S	S	H	H	S	E	S	E
C27	H	S	H	H	H	H	E	E	R
C28	H	S	H	E	H	H	E	N	E
C29	S	S	S	H	R	H	E	R	E
C30	H	S	H	H	H	R	E	R	E
C31	H	S	H	H	H	S	R	E	E
C32	H	S	H	H	H	E	E	H	R
C33	H	S	H	H	H	S	R	R	E
C34	H	S	H	H	H	S	S	R	S
C35	H	S	H	H	H	S	E	H	S
C36	H	S	S	H	H	H	E	E	E
C37	H	S	S	H	H	R	E	N	R
C38	H	S	H	H	H	S	E	H	N
C39	H	S	H	H	H	S	E	R	N
C40	H	S	S	H	H	S	E	R	S
C41	H	S	H	H	H	S	E	S	H
C42	H	S	S	H	H	R	E	H	H
C43	H	S	S	H	H	S	E	H	H
C44	H	S	S	H	H	S	E	H	E
C45	H	S	S	H	H	S	E	E	H
C46	S	S	S	H	R	H	E	H	E
C47	H	S	S	H	H	H	E	R	S

Table 5. Sample of the membership functions and crisp values for C1 under A1.

	$N_{C1y}$	$R_{C1y}$	$E_{C1y}$	$S_{C1y}$	$H_{C1y}$	${\left({\stackrel{‾}{}}_{C1y}\right)}_c^{A1}$
C1	0.000	0.000	1.000	0.000	0.000	3.000
C2	0.000	0.000	0.100	0.400	0.500	4.400
C3	0.000	0.000	0.700	0.300	0.000	3.300
C4	0.000	0.000	0.000	0.700	0.300	4.300
C5	0.100	0.000	0.100	0.300	0.500	4.100
C6	0.000	0.100	0.300	0.100	0.500	4.000
C7	0.000	0.100	0.200	0.500	0.200	3.800
C8	0.000	0.000	0.100	0.700	0.200	4.100
C9	0.000	0.100	0.300	0.100	0.500	4.000
C10	0.000	0.000	0.700	0.200	0.100	3.400
C11	0.100	0.000	0.700	0.200	0.000	3.000
C12	0.000	0.200	0.100	0.300	0.400	3.900
C13	0.000	0.000	0.800	0.100	0.100	3.300
C14	0.000	0.100	0.100	0.500	0.300	4.000
C15	0.000	0.000	0.700	0.200	0.100	3.400
C16	0.000	0.000	0.100	0.400	0.500	4.400
C17	0.000	0.100	0.200	0.300	0.400	4.000
C18	0.100	0.200	0.200	0.100	0.400	3.500
C19	0.000	0.000	0.400	0.200	0.400	4.000
C20	0.000	0.100	0.100	0.200	0.600	4.300
C21	0.000	0.000	0.200	0.200	0.600	4.400
C22	0.000	0.000	0.100	0.400	0.500	4.400
C23	0.100	0.000	0.100	0.400	0.400	4.000
C24	0.000	0.100	0.100	0.500	0.300	4.000
C25	0.100	0.000	0.200	0.200	0.500	4.000
C26	0.000	0.000	0.200	0.400	0.400	4.200
C27	0.000	0.100	0.200	0.100	0.600	4.200
C28	0.100	0.000	0.300	0.100	0.500	3.900
C29	0.000	0.200	0.200	0.300	0.300	3.700
C30	0.000	0.200	0.200	0.100	0.500	3.900
C31	0.000	0.100	0.200	0.200	0.500	4.100
C32	0.000	0.100	0.200	0.100	0.600	4.200
C33	0.000	0.200	0.100	0.200	0.500	4.000
C34	0.000	0.100	0.000	0.400	0.500	4.300
C35	0.000	0.000	0.100	0.300	0.600	4.500
C36	0.000	0.000	0.300	0.200	0.500	4.200
C37	0.100	0.200	0.100	0.200	0.400	3.600
C38	0.100	0.000	0.100	0.200	0.600	4.200
C39	0.100	0.100	0.100	0.200	0.500	3.900
C40	0.000	0.100	0.100	0.400	0.400	4.100
C41	0.000	0.000	0.100	0.300	0.600	4.500
C42	0.000	0.100	0.100	0.200	0.600	4.300
C43	0.000	0.000	0.100	0.300	0.600	4.500
C44	0.000	0.000	0.200	0.300	0.500	4.300
C45	0.000	0.000	0.200	0.300	0.500	4.300
C46	0.000	0.100	0.200	0.300	0.400	4.000
C47	0.000	0.100	0.100	0.300	0.500	4.200

Table 6. Total relational matrix of the criteria.

	C1	C2	C3	C4	C5	C6	C7	C8	C9	C10	C11	C12	C13	C14	C15	C16	…	C46	C47
C1	0.604	0.595	0.591	0.596	0.598	0.594	0.598	0.593	0.600	0.592	0.595	0.597	0.593	0.592	0.598	0.594	…	0.589	0.581
C2	0.638	0.621	0.623	0.624	0.629	0.625	0.629	0.622	0.630	0.621	0.627	0.626	0.626	0.623	0.627	0.624	…	0.619	0.609
C3	0.604	0.592	0.585	0.594	0.595	0.591	0.597	0.590	0.596	0.587	0.594	0.594	0.591	0.590	0.595	0.592	…	0.586	0.579
C4	0.624	0.612	0.607	0.608	0.614	0.611	0.614	0.608	0.617	0.608	0.614	0.611	0.611	0.610	0.615	0.610	…	0.605	0.597
C5	0.605	0.595	0.590	0.592	0.592	0.591	0.597	0.590	0.597	0.588	0.595	0.593	0.594	0.592	0.595	0.594	…	0.588	0.579
C6	0.609	0.597	0.593	0.597	0.600	0.593	0.599	0.595	0.602	0.592	0.600	0.598	0.598	0.595	0.600	0.597	…	0.592	0.584
C7	0.627	0.615	0.609	0.614	0.616	0.613	0.615	0.611	0.619	0.610	0.617	0.616	0.616	0.611	0.620	0.614	…	0.609	0.600
C8	0.615	0.602	0.599	0.600	0.604	0.599	0.606	0.596	0.605	0.597	0.603	0.603	0.602	0.598	0.607	0.601	…	0.596	0.589
C9	0.615	0.604	0.598	0.602	0.602	0.600	0.605	0.599	0.603	0.600	0.604	0.603	0.603	0.597	0.606	0.602	…	0.597	0.588
C10	0.622	0.611	0.606	0.611	0.611	0.610	0.614	0.607	0.614	0.602	0.612	0.610	0.609	0.608	0.613	0.609	…	0.605	0.597
C11	0.624	0.611	0.604	0.612	0.613	0.609	0.615	0.608	0.616	0.607	0.610	0.612	0.611	0.610	0.614	0.609	…	0.605	0.599
C12	0.629	0.616	0.612	0.617	0.619	0.614	0.622	0.615	0.620	0.613	0.619	0.613	0.616	0.614	0.621	0.615	…	0.610	0.602
C13	0.630	0.619	0.614	0.618	0.620	0.616	0.623	0.615	0.623	0.612	0.619	0.618	0.614	0.616	0.620	0.617	…	0.612	0.604
C14	0.618	0.606	0.602	0.605	0.608	0.605	0.607	0.601	0.611	0.600	0.607	0.605	0.605	0.600	0.609	0.603	…	0.600	0.592
C15	0.623	0.611	0.605	0.610	0.612	0.610	0.613	0.609	0.617	0.606	0.612	0.611	0.610	0.607	0.610	0.609	…	0.605	0.597
C16	0.628	0.616	0.612	0.616	0.619	0.616	0.620	0.614	0.620	0.612	0.620	0.617	0.617	0.615	0.619	0.612	…	0.611	0.601
C17	0.608	0.597	0.589	0.596	0.598	0.595	0.598	0.593	0.599	0.591	0.597	0.597	0.596	0.592	0.599	0.594	…	0.591	0.582
C18	0.622	0.610	0.605	0.609	0.612	0.607	0.613	0.608	0.613	0.606	0.612	0.611	0.609	0.608	0.614	0.610	…	0.604	0.596
…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…
C44	0.634	0.620	0.616	0.620	0.623	0.619	0.624	0.618	0.626	0.616	0.622	0.620	0.621	0.617	0.624	0.621	…	0.613	0.606
C45	0.617	0.605	0.601	0.606	0.606	0.603	0.610	0.604	0.609	0.601	0.606	0.606	0.606	0.603	0.609	0.604	…	0.600	0.591
C46	0.612	0.598	0.594	0.597	0.600	0.597	0.602	0.596	0.602	0.593	0.601	0.599	0.599	0.596	0.601	0.598	…	0.589	0.584
C47	0.643	0.630	0.626	0.632	0.631	0.629	0.634	0.627	0.635	0.625	0.632	0.630	0.630	0.627	0.633	0.627	…	0.622	0.611

Table 7. Dependence and driving power of the criteria.

	$d^p$	$d^r$	$\left(d^p+d^r\right)$	$\left(d^p-d^r\right)$
C1	27.890	29.197	57.088	(1.307)
C2	29.310	28.613	57.923	0.697
C3	27.783	28.388	56.171	(0.605)
C4	28.669	28.598	57.267	0.071
C5	27.794	28.682	56.476	(0.887)
C6	27.994	28.528	56.521	(0.534)
C7	28.823	28.773	57.596	0.050
C8	28.211	28.458	56.669	(0.247)
C9	28.228	28.805	57.033	(0.577)
C10	28.600	28.392	56.992	0.208
C11	28.651	28.700	57.350	(0.049)
C12	28.904	28.625	57.529	0.279
C13	28.966	28.603	57.569	0.362
C14	28.376	28.475	56.852	(0.099)
C15	28.614	28.758	57.372	(0.144)
C16	28.899	28.546	57.445	0.353
C17	27.908	28.784	56.692	(0.876)
C18	28.586	28.752	57.337	(0.166)
C19	28.237	28.568	56.805	(0.331)
C20	28.746	28.407	57.153	0.339
C21	28.862	28.796	57.658	0.067
C22	29.141	28.195	57.336	0.946
C23	28.846	28.831	57.676	0.015
C24	28.758	28.686	57.444	0.072
C25	28.624	28.540	57.164	0.084
C26	27.758	28.344	56.102	(0.586)
C27	28.451	28.262	56.713	0.188
C28	28.342	28.595	56.937	(0.253)
C29	28.009	28.548	56.557	(0.539)
C30	28.053	28.613	56.665	(0.560)
C31	28.338	28.331	56.669	0.006
C32	27.862	28.502	56.364	(0.640)
C33	28.129	28.726	56.854	(0.597)
C34	28.756	28.265	57.021	0.491
C35	28.765	28.373	57.138	0.392
C36	29.390	28.186	57.576	1.204
C37	28.258	28.406	56.664	(0.149)
C38	28.231	28.257	56.488	(0.026)
C39	28.848	28.359	57.207	0.488
C40	29.358	28.653	58.010	0.705
C41	28.554	28.622	57.177	(0.068)
C42	28.543	28.341	56.884	0.202
C43	28.552	28.385	56.936	0.167
C44	29.073	28.609	57.682	0.464
C45	28.353	28.275	56.628	0.078
C46	28.050	28.317	56.367	(0.268)
C47	29.514	27.935	57.449	1.579

Figure 1. Cause and effect diagram of the criteria.

Figure 2. Influential diagram of the aspects.

Table 8. Factor weights of the aspects.

		C1	C2	C3	C4	C5	C6	C7	C8	C9	C10	C11	C12	C13	C14	C15	…	C45	C46	C47
A1	${\left(F_{xy}\right)}_c^{A1}$	3.786	3.989	3.836	3.851	3.689	3.877	3.873	3.836	3.873	3.815	3.865	3.632	4.006	3.634	3.869	…	3.826	3.595	3.946
	${\left({\bar{F}}_{xi}\right)}_{\bar{c}}$	0.055	0.058	0.056	0.056	0.053	0.056	0.056	0.056	0.056	0.055	0.056	0.053	0.058	0.053	0.056	…	0.495	0.477	0.523
A2	${\left(F_{xy}\right)}_c^{A2}$	3.698	3.761	3.661	3.702	3.561	3.566	3.789	3.608	3.695	3.737	3.770	3.852	3.807	3.879	3.750	…	3.493	3.657	3.800
	${\left({\bar{F}}_{xi}\right)}_{\bar{c}}$	0.055	0.056	0.055	0.055	0.053	0.053	0.057	0.054	0.055	0.056	0.057	0.058	0.057	0.058	0.056	…	0.499	0.490	0.510
A3	${\left(F_{xy}\right)}_c^{A3}$	3.687	3.844	3.616	3.832	3.747	3.539	3.869	3.780	3.629	3.821	3.876	3.718	3.692	3.623	3.564	…	3.585	3.667	3.787
	${\left({\bar{F}}_{xi}\right)}_{\bar{c}}$	0.055	0.057	0.054	0.057	0.056	0.053	0.058	0.057	0.054	0.057	0.058	0.056	0.055	0.054	0.053	…	0.496	0.492	0.508
A4	${\left(F_{xy}\right)}_c^{A4}$	3.498	3.554	3.425	3.507	3.486	3.667	3.589	3.531	3.488	3.622	3.638	3.696	3.584	3.599	3.679	…	3.801	3.736	3.648
	${\left({\bar{F}}_{xi}\right)}_{\bar{c}}$	0.054	0.055	0.053	0.054	0.054	0.057	0.056	0.055	0.054	0.056	0.057	0.057	0.056	0.056	0.057	…	0.504	0.506	0.494
A5	${\left(F_{xy}\right)}_c^{A5}$	3.387	3.501	3.392	3.354	3.432	3.410	3.295	3.464	3.401	3.341	3.304	3.427	3.421	3.492	3.360	…	3.665	3.411	3.550
	${\left({\stackrel{‾}{}}_{\hspace{0.17em}}\right)}_{\stackrel{‾}{}}$	0.055	0.057	0.055	0.055	0.056	0.056	0.054	0.056	0.055	0.054	0.054	0.056	0.056	0.057	0.055	…	0.486	0.490	0.510
A6	${\left(F_{xy}\right)}_c^{A6}$	3.147	3.615	3.173	3.530	3.192	3.188	3.491	3.207	3.355	3.408	3.303	3.657	3.492	3.336	3.520	…	3.171	3.256	3.696
	${\left({\bar{F}}_{xi}\right)}_{\bar{c}}$	0.052	0.060	0.052	0.058	0.053	0.052	0.057	0.053	0.055	0.056	0.054	0.060	0.057	0.055	0.058	…	0.481	0.468	0.532

Table 9. Aggregated membership functions of the aspects.

	A1					A2					A3					$\cdots$
	$\frac{{\sum }_{a=1}^{\beta }{\left(N_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(R_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(E_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(S_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(H_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(N_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(R_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(E_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(S_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(H_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(N_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(R_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(E_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(S_{xy}\right)}_c^a}{a}$	$\frac{{\sum }_{a=1}^{\beta }{\left(H_{xy}\right)}_c^a}{a}$	$\cdots$
C1	0.021	0.090	0.217	0.407	0.265	0.024	0.095	0.319	0.277	0.286	0.035	0.109	0.293	0.243	0.319	$\cdots$
C2	0.007	0.045	0.270	0.274	0.404	0.012	0.090	0.284	0.338	0.277	0.026	0.038	0.296	0.331	0.310	$\cdots$
C3	0.040	0.057	0.199	0.416	0.288	0.047	0.085	0.293	0.293	0.281	0.071	0.085	0.267	0.293	0.284	$\cdots$
C4	0.012	0.054	0.236	0.449	0.248	0.017	0.113	0.305	0.267	0.298	0.033	0.054	0.260	0.336	0.317	$\cdots$
C5	0.071	0.092	0.215	0.303	0.319	0.057	0.126	0.271	0.277	0.270	0.035	0.061	0.307	0.296	0.300	$\cdots$
C6	0.050	0.095	0.182	0.258	0.416	0.054	0.125	0.288	0.248	0.284	0.045	0.109	0.331	0.277	0.239	$\cdots$
C7	0.000	0.059	0.253	0.430	0.258	0.002	0.095	0.307	0.288	0.307	0.024	0.040	0.305	0.293	0.338	$\cdots$
C8	0.024	0.043	0.241	0.442	0.251	0.035	0.149	0.277	0.234	0.305	0.031	0.071	0.281	0.303	0.314	$\cdots$
C9	0.021	0.083	0.232	0.312	0.352	0.038	0.109	0.277	0.255	0.322	0.031	0.104	0.312	0.298	0.255	$\cdots$
C10	0.021	0.073	0.234	0.395	0.277	0.012	0.095	0.310	0.300	0.284	0.024	0.052	0.293	0.326	0.305	$\cdots$
C11	0.031	0.057	0.191	0.440	0.281	0.000	0.116	0.293	0.281	0.310	0.014	0.061	0.274	0.322	0.329	$\cdots$
C12	0.007	0.158	0.284	0.288	0.262	0.000	0.073	0.293	0.326	0.307	0.031	0.087	0.281	0.319	0.281	$\cdots$
C13	0.007	0.043	0.189	0.442	0.319	0.007	0.080	0.312	0.281	0.319	0.031	0.095	0.324	0.239	0.312	$\cdots$
C14	0.054	0.085	0.241	0.392	0.227	0.005	0.061	0.288	0.329	0.317	0.047	0.106	0.286	0.281	0.279	$\cdots$
C15	0.043	0.052	0.177	0.426	0.303	0.017	0.073	0.317	0.317	0.277	0.066	0.097	0.284	0.303	0.251	$\cdots$
C16	0.014	0.064	0.239	0.270	0.414	0.007	0.095	0.312	0.293	0.293	0.024	0.045	0.329	0.314	0.288	$\cdots$
C17	0.076	0.104	0.177	0.234	0.409	0.038	0.137	0.279	0.270	0.277	0.050	0.116	0.305	0.248	0.281	$\cdots$
C18	0.033	0.104	0.234	0.227	0.402	0.078	0.111	0.267	0.286	0.258	0.028	0.090	0.303	0.298	0.281	$\cdots$
…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	…	$\cdots$
C37	0.033	0.064	0.281	0.227	0.395	0.050	0.109	0.317	0.265	0.260	0.052	0.099	0.277	0.274	0.298	$\cdots$
C38	0.073	0.083	0.246	0.128	0.470	0.035	0.071	0.279	0.312	0.303	0.066	0.118	0.286	0.248	0.281	$\cdots$
C39	0.052	0.087	0.243	0.116	0.501	0.040	0.092	0.286	0.291	0.291	0.066	0.102	0.303	0.310	0.220	$\cdots$
C40	0.014	0.066	0.208	0.317	0.395	0.033	0.106	0.217	0.324	0.319	0.033	0.092	0.300	0.326	0.248	$\cdots$
C41	0.000	0.066	0.246	0.317	0.371	0.040	0.095	0.303	0.260	0.303	0.038	0.095	0.317	0.281	0.270	$\cdots$
C42	0.007	0.073	0.265	0.241	0.414	0.033	0.083	0.303	0.310	0.272	0.033	0.092	0.317	0.300	0.258	$\cdots$
C43	0.031	0.102	0.210	0.291	0.366	0.057	0.116	0.310	0.248	0.270	0.031	0.114	0.318	0.277	0.260	$\cdots$
C44	0.050	0.064	0.187	0.312	0.388	0.064	0.128	0.312	0.217	0.279	0.054	0.090	0.281	0.298	0.277	$\cdots$
C45	0.057	0.071	0.208	0.293	0.371	0.066	0.161	0.246	0.255	0.272	0.052	0.085	0.303	0.329	0.232	$\cdots$
C46	0.028	0.151	0.262	0.305	0.253	0.050	0.090	0.279	0.298	0.284	0.040	0.080	0.300	0.317	0.262	$\cdots$
C47	0.028	0.071	0.203	0.281	0.416	0.009	0.118	0.232	0.331	0.310	0.026	0.052	0.310	0.319	0.293	$\cdots$

Table 10. Sample of the total membership functions and crisp values for A1.

	${\left(m_{xj}^N,m_{xj}^R,m_{xj}^E,m_{xj}^S,m_{xj}^H\right)}_{\bar{c}\times k}$					$m_{op}^{\prime }$
A1	0.029	0.075	0.223	0.356	0.317	3.857
A2	0.045	0.093	0.237	0.230	0.394	3.834
A3	0.048	0.081	0.242	0.202	0.427	3.880
A4	0.021	0.079	0.235	0.257	0.409	3.955
A5	0.053	0.067	0.197	0.303	0.380	3.888
A6	0.028	0.109	0.231	0.293	0.338	3.803

Table 11. Total relational matrix of the aspects.

	A1	A2	A3	A4	A5	A6
A1	6.757	6.388	6.426	6.443	5.417	5.996
A2	6.756	6.382	6.422	6.449	5.419	5.997
A3	6.762	6.389	6.427	6.449	5.421	6.002
A4	6.047	5.713	5.742	5.765	4.732	5.367
A5	6.810	6.427	6.470	6.500	5.474	6.038
A6	6.831	6.461	6.499	6.521	5.481	6.069

Table 12. Relation identification matrix of the aspects.

	A1	A2	A3	A4	A5	A6
A1	6.757	6.388	6.426	6.443	0.000	0.000
A2	6.756	6.382	6.422	6.449	0.000	0.000
A3	6.762	6.389	6.427	6.449	0.000	0.000
A4	0.000	0.000	0.000	0.000	0.000	0.000
A5	6.810	6.427	6.470	6.500	0.000	0.000
A6	6.831	6.461	6.499	6.521	0.000	0.000