The role of digital transformation in improving collaborative planning to address unexpected crisis

ABSTRACT

Unexpected crises such as the COVID-19 pandemic considerably influence business operations and supply chains worldwide. Therefore, many companies have adopted digitalization to address the rapidly changing environment. However, few studies have explored the mediating mechanism between digitalization and collaborative planning. Based on structural equation modeling, this study examines how digital transformation can improve collaborative planning through the mediating roles of management participation and information sharing. The results indicate that digital transformation significantly affects management and information sharing. Additionally, management participation and information sharing positively affect collaborative planning. However, this study reveals that digital transformation does not directly influence collaborative planning. Overall, owing to a lack of research exploring the mediating mechanism between digital transformation and collaborative planning, this study contributes to digitalization and manufacturing and provides valuable suggestions. Fundamentally, companies that want to develop digitalization and encourage collaborative planning should consider the effects of management participation and information sharing.

KEYWORDS:

• Digital transformation
• management participation
• information sharing
• collaborative planning

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by the Ministry of Science and Technology, PRC, and the Foundation of Hubei Polytechnic University [MOST 110-2636-E-011-005-]. National Science and Technology Council (Taiwan), MOST 110-2636-E-011-005-

Notes on contributors

Yu-Chung Tsao

Professor Yu-Chung Tsao is currently a Chair Professor in the Department of Industrial Management and the Director of Artificial Intelligence for Operations Management Research Center at National Taiwan University of Science and Technology (NTUST). His research interests are in the areas of Intelligent decision-making and Analytics, Artificial Intelligence Applications, Supply Chain and Logistics Management, Production and Operations management, Revenue Management, and Operations-Marketing/Finance/Information Interfaces Management.

Chien-Wei Ho

Professor Chien-Wei Ho is currently an Assistant Professor in the School of Management and the executive secretary of Artificial Intelligence for Operations Management Research Center at National Taiwan University of Science and Technology (NTUST). His research interests are in the areas of Consumer Behavior, Organizational Behavior, and Technology Management.

Chi-Chuan Wu

Professor Chi-Chuan, Wu is currently an Assistant Professor in the Department of Business Management at Tatung University. Her research interests are in the areas of Organizational Behavior, and Knowledge Management.