Modified-Kansei engineering for the quality of logistics services during the Covid-19 pandemic: Evidence from Indonesia

Table 2. Logistics service provider activities

Figure 1. Kansei engineering processes.

Figure 2. Kansei engineering methodology.

Figure 3. Kansei words.

Table 8. Variable quality of logistics services during the Covid-19 outbreak with Kansei

Figure 4. The plot of the factor values.

Table 9. Component loading of the three-factor model

Table 10. New variable grouping

Figure 5. The research framework for logistics services quality throughout the Covid-19 outbreak.

Table 11. Hypotheses

Table 12. Results of customer satisfaction validity test

Table 13. Customer’s commitment validity test

Table 14. Customer’s loyalty validity test

Table 15. Reliability test

Table 16. Respondents profiles

Table 17. Descriptive statistics

Figure 6. Path diagram.

Table 18. The validity of indicators and variables

Table 19. Interval scale

Table 20. Recapitulation of test results on cross-loading

Table 21. Reliability Test

Table 22. R-Square

Table 23. Path coefficient

Table 24. Bootstrapping analysis

Table 25. Predictive relevant analysis

Table 26. Model fit analysis

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