The effect of banking services on the business performance of bank agents in Kenya

Figures & data

Figure 1. Conceptual framework.

Table 1. Reliability analysis

Scale	Cronbach’s Alpha	Number of Items
Motivation	0.812	7

Table 2. Motivation factors

Motivation factors	S.D	D	N	A	S.A	Mean	Std
The Central Bank of Kenya has issued a series of regulations that are favourable to agency banking business model	0%	0%	3%	72%	25%	4.22	0.49
There is a strong indication of the potential growth in revenue streams for my business if I signed as agent	0%	5%	14%	50%	31%	4.07	0.80
The availability of banking services at the agency brings the customers to the store to buy various goods and services	0%	4%	13%	60%	23%	4.01	0.74
Training offered by the sponsor bank is good for my banking and other business growth management	0%	3%	21%	53%	23%	3.97	0.74
My business association with the sponsor bank has benefited my company/shop image/reputation	1%	2%	31%	37%	29%	3.92	0.86
Procedure to become an agent is simple and easy to undertake	4%	31%	32%	29%	4%	2.99	0.96
Fees paid for services by the sponsor bank are satisfactory for my business	15%	51%	27%	5%	1%	2.26	0.83

n = 361

Figure 2. Turnover per month before and after agency banking.

Figure 3. Comparison between gender and turnover per month.

Figure 4. Number of customers before and after signing for the agency banking.

Table 3. Correlation between numbers of products agents offered before and after signing up for agency banking

		Number of products you offered before	No of new products due to demand by banking customers after
Number of products you offered before	Pearson Correlation	1	.360**
	Sig. (2-tailed)		.000
	N	352	351
No of new products due to demand by banking customers after	Pearson Correlation	.360**	1
	Sig. (2-tailed)	.000
	N	351	354

**. Correlation is significant at the 0.01 level (2-tailed).

Table 4. Wilcoxon signed-rank test between the number of products before and after signing for agency banking

	No. of new products due to demand by banking customers after—Number of products you offered before
Z	−14.401b
Asymp. Sig. (2-tailed)	.000

a. Wilcoxon Signed Ranks Test

b. Based on positive ranks