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Factors affecting satisfaction and intention to repurchase retail banking services in Vietnam

ORCID Icon & ORCID Icon
Article: 2137952 | Received 05 Sep 2022, Accepted 14 Oct 2022, Published online: 28 Oct 2022

Figures & data

Table 1. Overall respondent’s demographic

Table 2. Summary of reliability and total variance extracted from the scales

Figure 1. CFA analysis.

Source: Author’s primary research
Figure 1. CFA analysis.

Table 3. Synthetic results of C.R and A.V.E of scales

Figure 2. SEM analysis results of the theoretical research model without the influence of the moderator variables.

Source: Author’s primary research
Figure 2. SEM analysis results of the theoretical research model without the influence of the moderator variables.

Table 4. Model testing results without impacts of moderating variables

Table 5. Results of regression to test hypothesis H5

Table 6. Results of regression to test hypothesis H6

Table 7. Summary of hypothesis testing results