Figures & data
Table 1. Respondents’ profiles.
Table 2. Reliability and convergent validity assessment.
Table 3. Discriminant validity using HTMT.
Table 4. Coefficient of determination (R2), predictive relevance (Q2), and effect size (f2).
Table 5. Path coefficient and hypotheses testing.
Table 6. Hypotheses testing through mediation analysis.
Table 7. Importance-performance map analysis.
Data availability statement
The data that support the findings of this study are available from the corresponding author, Pick-Soon Ling, upon reasonable request.