Organisational trust, commitment and turnover intention in employees of domestic and foreign banks in Ghana

Figures & data

Figure 1. Conceptual framework based on the hypothesis.

Table 1. Demographic characteristics of the study participants (n = 128).

Variables	Frequency	Percentage (%)
Age
20-40	107	83.60
40-60	21	16.40
Tenure
Less than a year	15	11.70
1-5	84	65.60
6-9	25	19.50
10 years and above	4	3.10
Ownership
Foreign	69	53.90
Domestic	59	46.10
Educational level
Diploma	15	11.70
First Degree	75	58.60
Master’s Degree	38	29.70

Source: Authors’ primary research.

Table 2. Descriptive statistics of measures.

	Mean	SD	Min	Max	Skewness	Kurtosis	Cronbach Alpha
Org. trust	4.42	.67	1.00	7.00	−.16	−.27	.76
Org commitment	3.32	.35	1.00	5.00	−.17	−.36	.80
Turnover intention	3.38	.56	1.00	5.00	.15	−.01	.65

Source: Authors’ primary research.

Table 3. Inter-correlation matrix of study variables.

Variable	1	2	3	4	5	6	7	8
1. Tenure	1
2. Age	.62**	1
3. Trust	−.07	−.02	1
4. Commitment	−.06	−.06	.51**	1
5. Turnover Int.	.10	.03	−.34**	−.65**	1
6. Affective	−.09	.05	.70**	.81**	−.55**	1
7. Continuance	−.06	.04	.18	.84**	−.51**	.49**	1
8. Normative	.04	.07	.25**	.65**	−.44**	.28**	.43**	1

Source: Authors’ primary research.

Note: **p < .01.

Table 4. Multiple regression analyses for organisational commitment and organisational trust as predictors of turnover intention.

Variable	B	SE	β
Organisational commitment	−.261	.031	−.671***
Organisational trust	.004	.038	.008

Source: Authors’ primary research. R² = .445, Adjusted R² = .436, ΔR² = .445, ***p < .001.

Table 5. Multiple regression analyses for the dimensions of organisational commitment as predictors of turnover intention.

Variable	B	SE	β
Affective commitment	−.291	.060	−.374***
Continuance commitment	−.185	.068	−.246**
Normative commitment	−.308	.093	−.245***

Source: Authors’ primary research. R² = .449, Adjusted R² = .435, ΔR² = .449, **p < .01, ***p < .001.

Table 6. Summary of independent t-test.

Variable	N	Mean	SD	t	Sig
Organisational commitment
Foreign	69	88.10	12.66	1.95	.02
Domestic	59	84.16	9.84
Organisational trust
Foreign	69	63.48	9.58	1.38	.94
Domestic	59	61.24	8.69
Turnover Intention
Foreign	69	15.78	4.96	−2.8	.00
Domestic	59	17.95	3.56

Source: Authors’ primary research.