Data Speaks Volumes: Evidence-Based Delivery of Library Services in a User-Centred Library

Figures & data

Table 1. Total number of questions received via chat queues per day from 1 January 2017 through 31 May 2018.

Time	Day	Total virtual reference shifts staffed	Total number of questions	T-Type	A-Type	R-Type	P-Type
Monday	10–11	7	22	0	12	5	5
	11–12	41	113	17	60	26	10
	12–13	41	60	5	29	14	12
	13–14	41	44	3	23	13	5
Monday Total		131	240	25	124	59	32
Tuesday	10–11	1	2	0	2	0	0
	11–12	24	57	11	28	14	4
	12–13	32	69	4	34	16	15
	13–14	30	35	0	15	11	9
Tuesday Total		87	163	15	79	41	28
Wednesday	10–11	25	53	6	24	18	5
	11–12	39	74	9	25	26	14
	12–13	29	26	3	9	9	5
	13–14	1	0	0	0	0	0
Wednesday Total		96	153	18	58	53	24
Thursday	10–11	1	0	0	0	0	0
	11–12	26	51	8	26	12	5
	12–13	37	62	4	25	20	13
	13–14	32	27	4	8	10	5
Thursday Total		96	140	16	59	42	23
Friday	10–11	2	1	0	0	0	1
	11–12	20	36	6	19	3	8
	12–13	26	41	4	26	7	4
	13–14	17	18	1	8	6	3
Friday Total		66	96	11	53	16	16
Grand Total		476	792	85	373	211	123

Figure 1. Total number of questions received in-person per day from 1 January 2017 through 31 May 2018.

Figure 2. Total number of questions received via chat queues per day from 1 January 2017 through 31 May 2018.

Figure 3. Total number of questions received in-person per hour from 1 January 2017 through 31 May 2018.