INVOLVING STAKEHOLDERS IN ORGANIZATIONAL PROCESSES

Abstract

Who should be included in efforts to develop accountability systems for public organizations? What is the impact of involving various internal and external stakeholders in a collaborative process to determine performance indicators? Involving a variety of participants can result in information that is perceived as being more useful; however, significant groups of stakeholders may be excluded from the collaborative process. The reasons for nonparticipation range from poor timing or oversight to deliberate decisions to forego involvement. This exploratory research suggests that the benefits from a collaborative process of identifying measures of program impact are minimal and the utility of including a large number of participants is questionable. Finding more effective methods to increase the impact and utility of stakeholder involvement may become increasingly important in meeting executive and legislative mandates to determine government performance. The implications for further study are discussed.

ACKNOWLEDGMENTS

Carolyn Ban and Jos Raadschelders must be acknowledged for their review and helpful comments.