Figures & data
Fig. 1 Scenario for MCs using a flowchart. The green arrows indicate the most optimal course of conversation
![Fig. 1 Scenario for MCs using a flowchart. The green arrows indicate the most optimal course of conversation](/cms/asset/2ed64f66-4af8-4bfc-b73b-2f8aa2ad0475/jppp_a_12370118_f0001.jpg)
Table 1 Assessment form
Table 2 Possible questions by the pharmacy staff and response specifications for MCs
Table 3 Possible influencing factors, time and type of data collection
Table 4 Characteristics of CPs, pharmacy staff, and mystery calls
Table 5 Assessment items
Table 6 Associations between counseling items and possible influencing factors
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The datasets are available from the corresponding author upon reasonable request.