Key Performance Indicators: A Framework for Allied Healthcare Educational Institutions

Figures & data

Figure 1 The relationship between the primary goals of an institutional performance framework is depicted schematically.

Figure 2 Scope of KPIs in measuring Institutional Quality.

Table 1 Categories of Performance Indicators

Category	Definition	Example
Input indicators	These KPIs are related to the resources that contribute to value creation.	Number of employees.
Process indicators	These KPIs are related to the activities involved to achieve the outcome and create value.	Time it takes to complete a particular student cohort.
Output indicators	These KPI’s are related to the created outcome. They can be measured in terms of quantity, quality, or both.	Graduation rate (Quantity) Employability rate (Quality) or national level licensing exam passing rate
Quantitative Indicators	These are the KPIs that can be measured numerically	Funding in research
Qualitative Indicators	Qualitative indicators are the KPIs that cannot be measured by number	Employee satisfaction
Impact indicators	Impact indicators describe progress made towards higher-level goals.	Contributing to the strategic goal or requirements of an external accrediting body

Table 2 Proposed List of KPIs for Evaluating the Effectiveness of Allied Healthcare Programs

Sl. No	KPI	Numerator	Denominator	Expression of Outputs
I	Progress of an academic program to its goals and strategic objectives
1	Percentage of achieved indicators of an academic program operational plan objectives	Number of performance indicators achieved the target in the Program Operational plan objectives during the academic year	Total number of indicators targeted for these Program Operational plan objectives in the same year	Percentage
II	Stakeholder’s feedback
2	Students’ evaluation of quality of learning experience in the programs	Sum of the scores given by the student respondents to the Program quality evaluation survey	Number of students filled the Program quality evaluation surveys	Mean
3	Students’ evaluation of the quality of the courses	Sum of the scores given by the student respondents to the Course quality evaluation survey	Number of students filled the Course quality evaluation surveys	Mean
4	Students’ satisfaction with the Learning resources offered	Sum of the scores given by the final year students who responded to the Learning resources survey	Number of final year students expected to fill the Learning resources survey	Mean
5	Employers’ evaluation of the Program graduate’s proficiency	Sum of the scores given by the employers who responded to the employers’ survey	Number of Stakeholder expected to fill the employers survey	Mean
6	Students’ satisfaction with the Lecturing skills of teaching staff	Sum of the scores given by the final year students who responded to the Lecturing skills survey	Number of final year students expected to fill the Lecturing skills evaluation survey	Mean
III	Research outcomes
8	Percentage of faculty members with at least one publication	Number of full-time faculty members who published at least one research during the year	Total No of full-time members of faculty members employed in the same year	Percentage
9	Rate of published research per faculty member	Total number of refereed and/or published research by fulltime or equivalent faculty members during the year	Total number of fulltime or equivalent faculty members working in the Program during the same academic year	Ratio
10	Citations rate in refereed journals per faculty member	Total number of citations in refereed journals from published research for full-time or equivalent faculty members in each Gregorian year	Total number of published research from full-time or equivalent faculty members in each Gregorian year	Ratio
IV	Community Services
11	Students’ satisfaction with the quality of community services offered	Sum of the scores given by the final year students who responded to the community services evaluation survey	Number of final year students expected to fill the community services evaluation survey	Mean
V	Quality of Teaching and Learning
12	Program Complete rate for Students in the specified period	Number of students who successfully completed the programs in minimum time as stipulated in the study plan	Total Number of students admitted in the program 4 or 5 years before (ie, it is related to a specific batch of the students (Cohort) who started the program 4 or 5 years before)	Percentage
13	First-year students retention rate	Number of students continuing their studies at the end of first year of the undergraduate Program	Total Number. of students enrolled in first year of the undergraduate Program	Percentage
14	Students’ performance in the professional and/or national examinations	Number of students or graduates who were successful in the professional and / or national examinations in each academic year	Total number of students or graduates who appeared in the professional and / or national examinations in the same academic year	Percentage
15	Average number of students in the class	Number of students per class (in each teaching session/activity: lecture, small group, tutorial, laboratory, or clinical session) in the program during the specified academic year	Total number of Classes in the same academic year	Ratio
16	Proportion of teaching staff with doctoral qualifications	Number of teachings with a doctoral degree during an academic year	Total number of teaching staff employed in a program during an academic year.	Proportion

Figure 3 Proposed KPI Dashboard model for Allied Healthcare Institutions.