Community Perception Regarding Maternity Service Provision in Public Health Institutions in 2018 and 2019: A Qualitative Study

Figures & data

Table 1 Participant’s Sociodemographic Characteristics

Characteristics	IDI	FGD
Age
15–45	13	45
≥46	2	5
Sex
Female	10	40
Male	5	10
Education
Informal educated	1	5
Primary and below	4	25
Secondary and above	10	20
Occupation
Government	5	21
Housewife	4	10
Own business	5	16
Unemployed	1	3
Marital status
Married	12	41
Single	3	9
Religion
Orthodox	8	30
Muslim	3	15
Protestant	4	5

Table 2 Construction of Study Codes, Families and Study Themes

Codes	Family	Themes
Caring, polite, respectful, soft-hearted, patient and are good in every respect Affordable, accessible, staffed by qualified personnel	Male midwife Like about the service	Community’s perception Facilities during participants visit
Poor attention to women during labor Humiliation, abuse at the mother even slap Yelling and insulting Embarrassing/shameful Family proximity Female health professionals Prohibited to have companionship after they examine them they did not tell them about their conditions of heath Lack of prescribed drugs Lack of bed and bed sheets Lack of scanning ultrasound, Unable to reaches to ambulance, Dirty public health institution Incompetence Mistreatment, misdiagnosis Episiotomy is routinely done without indication Repeated examination Not punctual, long waiting time Overcrowding Lack privacy during examination and delivery time	Emasculate woman’s feeling and experiences Being discriminated Poor staff attitude Infrastructure Mismanagement Delays from the health workers to respond to their needs Students	Participants’ complaints about the service
Any regulation for the number of students Workers to become good and passionate Administrative part should take measures	Comments	Community’s suggestion to improve the service

Figure 1 Community’s complaints on public health institutions.

Figure 2 Theoretical framework.