The Association of Nurses Caring Behavior with the Level of Patient Satisfaction, Harari Region, Eastern Ethiopia

Figures & data

Table 1 Socio-Demographic Characteristics of Nurses Working in Public Hospitals of Harari Region, Eastern Ethiopia

Variables		Frequency	Percent
Working hospital	HFSUH	171	57
	Jugal hospital	129	43
Age (years)	≤24	109	36.33
	25–34	147	49
	≥35	44	14.67
Sex	Female	169	56.33
	Male	131	43.67
Religion	Orthodox	141	47
	Muslim	120	40
	Protestant	37	12.33
	Other	2	0.67
Marital status	Married	131	43.67
	Single	169	56.33
Educational status	Diploma	48	16
	BSc	239	79.67
	MSc	13	4.33
Working unit	Medical	160	53.33
	Surgical	98	32.67
	Pediatrics	26	8.67
	Gyne_obse	16	5.33
Work experience	≤5 years	212	70.67
	Atleast 6 years	88	29.33

Table 2 Socio-Demographic Characteristics of the Patients in Public Hospitals of Harari Region, Eastern Ethiopia

Variables		Frequency	Percent
Age (years)	≤16	23	6.7
	17–30	199	57.7
	31–44	55	15.9
	≥45	68	19.7
Sex	Female	214	62
	Male	131	38
Residence	Urban	99	28.7
	Rural	246	71.3
Occupation	Government employee	25	7.2
	Farmer	151	43.8
	Unemployed	146	42.6
	Private job	23	6.7
Current marital status	Never married	47	13.6
	Married	288	83.5
	Other	10	2.9
Educational level	No formal education	121	35.1
	Primary	147	42.6
	Secondary and above	77	22.3
Admission unit/ward	Medical	141	40.9
	Surgical	91	26.4
	Gyne_obse	82	23.8
	Pediatrics	31	9.0

Figure 1 Proportion of nurses caring behaviour of participants in public hospitals of Harari region, Eastern Ethiopia.

Figure 2 Structural equation model diagram to determine the association of nurses caring behaviour with patients level of satisfaction.

Abbreviations: serviceyr, service year; work_enva, work environment characteristics; caring_beh, caring behaviour; los, length of hospital stay; educ, patients educational level; PS, patient satisfaction.

Table 3 Association of Nurses Caring Behavior with the Level of Patient Satisfaction in Public Hospitals of Harari Region, Eastern Ethiopia

Variables	Coefficient	95% Confidence Interval	P-value
Caring behavior
Service year	−0.16	−0.41–0.10	0.23
Level satisfaction	0.41	0.20–0.63	0.00
Working environment	0.65	0.48–0.81	0.00
Age	0.01	−0.09–0.11	0.84
Patient satisfaction
Caring behavior	0.02	0.01–0.12	0.004
Marital status	−0.07	−0.19–0.06	0.32
Los	0.01	0.00–0.02	0.05
Sex	−0.06	−0.17–0.06	0.34
Occupation	−0.02	−0.06–0.02	0.39
Educational level	0.06	−0.01–0.13	0.11
Admission unit	0.04	−0.02–0.09	0.17

Abbreviations: Other, Wakafata; HFSUH, Hiwot Fana Specialized University Hospital; yr, year; Gyne_Obse, Gynecology and obstetrics.