Comparison of Patients Satisfaction Levels Toward Nursing Care in Public and Private Hospitals, Jimma, Ethiopia

Figures & data

Table 1 Socio-Demographic Characteristics of the Patients in Jimma Medical Center, and Oda Hulle Hospital in Jimma, Ethiopia, 2021

Variables	Category	Name of Hospital		Total (n=431)
		JMC (n=286)	Oda Hulle (n=145)
		Frequency (%)	Frequency (%)
Sex	Male	120 (42.0)	60.0 (41.4)	180 (41.8)
	Female	166 (58.0)	85.0 (58.6)	251 (58.2)
Age	18–30	62.0 (21.7)	36.0 (24.8)	98.0 (22.7)
	31–40	90.0 (31.5)	48.0 (33.1)	138 (32.0)
	41–50	65.0 (22.7)	30.0 (20.7)	95.0 (22.1)
	51–60	46.0 (16.1)	19.0 (13.1)	65.0 (15.0)
	Above 61	23.0 (8.0)	12.0 (8.3)	35.0 (8.0)
Educational level	Unable to read and write	65 (22.7)	22 (15.2)	87 (20.20)
	Primary school (1–8)	103 (36.0)	48 (33.1)	151 (35.0)
	Highschool & preparatory (9–12)	73 (25.2)	41 (28.3)	114 (26.5)
	Tertiary (above 12)	45 (15.7)	34 (23.4)	79 (18.30)
Marital status	Single/Unmarried	50 (17.5)	36 (24.8)	86 (19.50)
	Married	223 (78.0)	105 (72.4)	328 (76.10)
	Divorced	13 (4.5)	4 (2.8)	17 (3.90)
Occupation	Unemployed	13 (4.5)	11 (7.6)	24 (5.70)
	Government worker	94 (32.9)	28 (19.3)	122 (28.30)
	Merchant	55 (19.2)	57 (39.3)	112 (25.90)
	Daily laborer	18 (6.3)	3 (2.1)	21 (4.90)
	House wife	48 (16.8)	29 (20.0)	77 (17.80)
	Student	13 (4.5)	5 (3.4)	18 (4.20)
	Farmer	24 (8.4)	5 (3.4)	29 (6.70)
	Others	21 (7.3)	7 (4.8)	28 (6.50)
Residence	Urban	158 (55.2)	94 (64.8)	252 (58.5)
	Rural	128 (44.8)	51 (35.2)	179 (41.5)

Table 2 Clinical Characteristics of the Patients in Jimma Medical Center, and Oda Hulle Hospital, Jimma Ethiopia, 2021

Variables	Category	Name of Hospital
		JMC (n=286)	Oda Hulle (n=145)	Total (N=431)
Admission wards	Medical wards	130 (45.5)	60 (41.4)	190 (44.1)
	Surgical wards	85 (29.7)	48 (33.1)	133 (30.9)
	Gyne wards	71 (24.8)	37 (25.5)	108 (25.0)
History of admission frequency	First time	164 (57.3)	84 (57.9)	248 (57.5)
	Second time	100 (35.0)	51 (35.2)	151 (35.1)
	>2 times	22 (7.7)	10 (6.9)	32 (7.40)
Length of stayin the ward	1–7 days	174 (60.8)	133 (91.7)	307 (71.2)
	8–15 days	90 (31.5)	12 (8.3)	99 (23.0)
	16–30 days	22 (7.7)	0 (0.0)	20 (4.60)
Illness history/cause	Acute	109 (38.7)	104 (71.7)	213 (49.40)
	Chronic	177 (61.9%)	41 (28.3%)	218 (50.60)

Figure 1 Satisfaction on institutional-related factors among patients in Jimma Medical Center and Oda Hulle hospital, Jimma, Ethiopia, 2021.

Figure 2 Satisfaction on health care providers’ behaviors among patients in Jimma university medical center, and Oda Hulle hospital, Jimma, Ethiopia, 2021.

Table 3 The Satisfaction Score of the Patients Towards the Nursing Care with NSNS in JMC, and da Hulle Hospital, Jimma, Ethiopia, 2021

Items Of Newcastle Scale Of Satisfaction Toward Nursing Care	The Sum Score of NSNS
	Jimma Medical Center		Oda Hulle
	NSNS score	Mean (SD)	NSNS Score	Mean (SD)
The way nurses are talking to me	65.93	3.47 ± 0.939	67.26	3.54 ± 0.936
How nurses listened to my worries and concerns	61.37	3.23 ± 0.978	64.98	3.42 ± 0.925
How nurses treated me as an individual	60.23	3.17 ± 0.998	60.61	3.19 ± 1.047
How nurses are willing to respond to my requests	59.85	3.15 ± 1.006	65.17	3.43 ± 0.985
How nurses helped me with my pain	58.9	3.10 ±1.073	61.56	3.24 ± 1.082
How nurses helped me with bed making	55.1	2.90 ± 1.042	59.09	3.11 ± 1.131
My anxiety and stress were alleviated by nursing care	59.66	3.14 ± 1.024	62.7	3.30 ± 1.023
The amounts of time nurses spent with you	60.23	3.17 ± 1.050	64.03	3.37 ± 0.992
How quickly nurses come when you need them	58.9	3.10 ± 1.033	65.17	3.43 ± 0.985
The way the nurses made you feel at home	55.48	2.92 ± 1.033	60.23	3.17 ± 1.082
The amount of information nurses gives you about your condition and treatment	58.52	3.08 ± 1.113	60.42	3.18 ± 1.052
How often nurses check to see if you are okay	60.8	3.20 ± 1.002	62.32	3.28 ±1.024
The amount of privacy nurses gives me	61.18	3.22 ± 1.06	65.74	3.46 ± 0.958
Nurses awareness of your needs	58.9	3.10 ± 1.07	62.32	3.28 ± 1.010
The confidentiality the nurses gives me	60.8	3.20 ± 1.002	64.03	3.37 ± 1.013
How nurses helped put your relatives’ or friends’ minds at rest	57.19	3.01 ± 1.095	55.67	2.93 ± 1.153
The amount of freedom you were given on the ward	62.51	3.29 ± 1.015	63.27	3.33 ±1.007
Nurses’ manner in going about their work	62.51	3.29 ± 0.979	66.12	3.48 ± 0.980
The way nurses explained things to me	64.41	3.39 ± 0.944	67.26	3.54 ± 0.85
Overall mean	60.15	3.16	63.05	3.31
Cronbach’s alpha	0.862		0.881

Table 4 Multivariable Analysis Results of Selected Variables Associated with Patient Satisfaction Towards Nursing Care in Jimma Medical Center, Jimma, Ethiopia, 2021

Variables	Category	Patients ‘Satisfaction Status		COR (95% CI)	AOR (95% CI)	PV
		Dissatisfied NSNS Score<60.15	Satisfied NSNS SCORE≥60.15
Age	18–30	33 (53.2)	29 (46.8)	1	1
	31–40	48 (53.3)	42 (46.7)	0.97 (0.52, 1.9)	1 (0.528, 2.052)	0.91
	41–50	19 (29.2)	46 (70.8)	2.8 (1.33, 5.72)	3 (1.4, 6.6)	0.006**
	51–60	19 (41.3)	27 (58.7)	1.62 (0.75, 3.5)	1.814 (0.82, 4)	0.140
	>61	11 (47.8)	12 (52.2)	1.24 (0.5, 3.24)	1.301 (0.5, 3.5)	0.61
Duration of stay	1–7 days	67 (38.5)	107 (61.5)	1	1
	8–15 days	51 (58.6)	36 (41.4)	0.44 (0.3, 0.75)	0.42 (0.244, 0.74)	0.002**
	16–30 days	10 (50.0)	10 (50.0)	0.63 (0.25, 1.6)	0.5 (0.170, 1.22)	0.120
	31–60 days	2 (40.0)	3 (60.0)	0.94 (0.2, 5.8)	0.462 (0.67, 3.2)	0.40
Admission history/frequency	First time	69 (42.1)	95 (57.9)	1	1	0.095
	Second time	53 (53.0)	47 (47.0)	0.60 (1.4, 1.62)	0.6 (0.343, 0.52)	0.049**
	> two times	8 (36.4)	14 (63.6)	1.3 (0.51, 3.2)	1.4 (0.5, 3.68)	0.55
Illness history/cause	Acute	73 (42.4)	99 (57.6)	1	1
	Chronic	57 (50.0)	57 (50.0)	1.4 (1.8, 2.2)	1.3 (1.8, 2.9)	0.009**
Cleanliness of the ward	Dissatisfied	71 (53.8)	61 (46.2)	1	1
	Satisfied	59 (38.3)	95 (61.7)	1.9 (1.7, 3.0)	1.8 (1.1, 3.0)	0.018**
Nurses make adequate visits and get their support when needed	Dissatisfied	71 (60.7)	46 (39.3)	1	1
	Satisfied	59 (34.9)	110 (65.1)	1.7 (1.3, 2.12)	1.9 (1.0, 3.3)	0.025**

Note: **Significant at P < 0.01.

Table 5 Multivariable Analysis Results of Selected Variables Associated with Patient Satisfaction Towards Nursing Care in Oda Hulle Hospital, Jimma, Ethiopia, 2021

Variables	Category	Patients’ Satisfaction Status, (n (%))		COR (95% CI)	AOR (95% CI)	PV
		Dissatisfied NSNS Score≤63.05	Satisfied NSNS Score>63.05
History of admission	First time	33 (39.3)	51 (60.7)	1	1
	Second times	29 (56.9)	22 (43.1)	0.5 (0.24, 0.99)	0.46 (0.22, 0.95)	0.035**
	> two times	6 (60.0)	4 (40.0)	0.43 (0.11, 1.62)	0.3 (0.07, 1.2)	0.087
Admission ward	Surgical ward	17 (35.4)	31 (64.6)	1	1
	Medical ward	33 (55.0)	27 (45.0)	2.23 (1.02, 4.9)	0.4 (0.2, 0.85)	0.018**
	Gyne ward	18 (48.6)	19 (51.4)	1.3 (0.6, 2.9)	0.52 (0.21, 1.3)	0.167
Illness history/cause	Acute	37 (47.4)	41 (52.6)	1	1
	Chronic	31 (46.3)	36 (53.7)	1.05 (0.55, 0.96)	2.08 (1.9, 4.9)	0.033**
Adequacy of ward space	Dissatisfied	33 (63.5)	19 (36.5)	1
	Satisfied	35 (37.6)	58 (62.4)	2.9 (1.4, 5.8)	2.8 (1.32, 5.9)	0.007**
Access to pharmacy services or get medicine in a hospital	Dissatisfied	32 (62.7)	19 (37.3)	1
	Satisfied	36 (38.3)	58 (61.7)	2.7 (1.3, 5.4)	2.3 (1.08, 4.9)	0.032**
The perceived capacity of nurses	Dissatisfied	19 (79.2)	5 (20.8)	1
	Satisfied	49 (40.5)	72 (59.5)	5.5 (1.9, 15.9)	5.8 (1.9, 10.03)	0.002**

Note: **Significant at P < 0.01.