Caregivers’ Satisfaction of Teleconsultations and Associated Factors During COVID-19 Pandemic at Pediatric Clinics of Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia: A Cross-Sectional Study

Figures & data

Table 1 Socio-Demographic Profile of Caregivers of Children with Chronic Medical Conditions Receiving Teleconsultation Services During COVID-19 Pandemic at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia, 2021 (n=288)

Variable	Frequency	Percent (%)
Caregivers’ age group
≤25 years	12	4.2
26–35 years	100	34.7
36–45 years	133	46.2
>45 years	43	14.9
Children’s age group
<5 years	49	17.5
5–10 years	198	68.8
>10 years	41	14.2
Sex
Male	119	41.3
Female	169	58.7
Residence
Urban	228	79.2
Rural	60	20.8
Current marital status
Unmarried	56	19.4
Married	202	70.1
Divorced	20	6.9
Widowed	10	3.5
Ethnicity
Oromo	107	37.15
Amhara	90	31.25
SNNPR	47	16.32
Tigre	25	8.68
Other	19	6.60
Educational status (n=296)
No formal education	33	11.46
Primary education	65	22.60
Secondary education	94	32.64
College diploma +	96	33.30
Employment status
Self-employed	105	36.5
Employed	83	28.8
Housewife	60	20.8
Daily laborer	16	5.6
Unemployed	13	4.5
Other	11	3.8
Wealth index
Lower	97	33.68
Middle	107	37.15
Higher	84	29.17
Family support
Yes	215	74.7
No	73	25.3
Enrolled to Community-based health insurance (CBHI)
Yes	168	58.3
No	120	41.7
Laboratory access
Yes	187	64.9
No	101	35.1
Pharmacy access
Yes	158	54.9
No	130	45.1
Phone audibility issue
No	278	96.5
Yes	10	3.5
Noise disturbance
No	269	93.4
Yes	19	6.6

Table 2 Clinical Details of Children with Chronic Medical Conditions Receiving Teleconsultation Service During COVID-19 Pandemic at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia, 2021 (n=288)

Variable	Frequency	Percent (%)
Duration of illness
<5 years	104	36.1
5–10 years	153	53.1
>10 years	31	10.8
Presence of comorbidity
Yes	63	21.9
No	225	78.1
Type of comorbidity (n=60)
Cerebral palsy	2	3.33
Diabetes mellitus	4	6.67
Rheumatic heart disease	6	10.00
Other endocrine disorders	7	11.67
Other neurologic disorders	10	16.67
Congenital heart disease	10	16.67
Miscellaneous	21	35.00
Number of drugs
0	18	6.3
1	166	57.6
2	63	21.9
≥3	41	14.2
Drug type (n=270)
Oral	183	67.8
Injectable	66	24.4
Both	21	7.8
Hearing problem
Yes	6	2.1
No	282	97.9

Figure 1 Diagnosis of children with chronic medical conditions receiving teleconsultation services during COVID-19 pandemic at Tikur Anbessa Specialized Hospital (TASH), Addis Ababa, Ethiopia, 2021 (n=288).

Table 3 Teleconsultation-Related Characteristics of Caregivers of Children with Chronic Medical Conditions Receiving Teleconsultation Services During COVID-19 Pandemic at Tikur Anbessa Specialized Hospital (TASH), Addis Ababa, Ethiopia, 2021 (n=288)

Variable	Frequency	Percent (%)
Number of teleconsultation use (n=288)
Once	49	17.0
Twice	124	43.1
≥Three times	115	39.9
Reason for use of teleconsultation (multiple answer; n=339)
New complaint	9	2.65
Routine follow-up	269	79.35
Emergency refill	42	12.39
COVID-19 related	19	5.61
Type of care provided (multiple answers; n=598)
Reassurance	50	8.36
Drug prescription	274	45.82
Appointment	274	45.82

Figure 2 Satisfaction level of caregivers of children with chronic medical conditions receiving teleconsultation services during COVID-19 pandemic at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia.

Table 4 Factors Influencing Satisfaction Levels of Caregivers of Children with Chronic Medical Conditions Receiving Teleconsultation Services During COVID-19 Pandemic at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia, 2021 (n=288)

Variable	Satisfaction		COR (95% CI)	AOR (95% CI)
	Good (%)	Poor (%)
			Crude Odds Ratio	Adjusted Odds Ratio
Sex
Male	64 (53.8)	55 (46.2)	1:00	1:00
Female	113 (66.9)	56 (33.1)	1.73 (1.07, 2.81)	1.78 (1.05, 3.01)*
Family support
Yes	144 (67.0)	71 (33.0)	2.46 (1.43, 4.23)	2.60 (1.45, 4.65)**
No	33 (45.2)	40 (54.8)	1:00	1:00
Laboratory access
Yes	131 (70.1)	56 (29.9)	2.80 (1.69, 4.62)	2.18 (1.24, 3.83)**
No	46 (45.6)	55 (54.4)	1:00	1:00
Pharmacy access
Yes	119 (75.3)	39 (24.7)	3.79 (2.30, 3.25)	2.82 (1.63, 4.86)*
No	58 (44.6)	72 (55.4)	1:00	1:00

Notes: *P value <0.05; **P value <0.01; Reference category 1:00.