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Original Research

Patient expectations and their satisfaction in the context of public hospitals

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Pages 1919-1928 | Published online: 22 Sep 2016

Figures & data

Table 1 Sociodemographic characteristics of respondents (N=776)

Table 2 Health care visits and reasons for the current visit (N=776)

Table 3 Respondents’ perception toward decision making in health care and their health conditions

Table 4 Postvisit perceptions and patient’s satisfaction of consultation in the outpatient department

Table 5 Mean differences between pre- and postconsultation expectation

Table 6 Results of the logistic regression analysis showing independent association of global patient satisfaction

Figure S1 Preconsultation questionnaire on patients’ expectations of health care.

Figure S1 Preconsultation questionnaire on patients’ expectations of health care.

Figure S2 Postconsultation questionnaire on patients’ expectations of health care.

Figure S2 Postconsultation questionnaire on patients’ expectations of health care.