Satisfaction and associated factors of outpatient psychiatric service consumers in Ethiopia

Figures & data

Table 1 Distribution of patients by sociodemographic factors at the psychiatric clinic of Dessie Referral Hospital in 2015 (N=441)

Variables	Frequency	Percent
Age, years
18–30	249	56.5
31–40	104	23.6
41–50	52	11.8
≥51	36	8.2
Sex
Male	220	49.9
Female	221	50.1
Religion
Muslim	311	70.5
Orthodox	100	22.7
Protestant	19	4.3
Catholic	11	2.5
Marital status
Single	193	43.8
Widowed	35	7.9
Divorced	44	10.0
Married	169	38.3
Ethnicity
Amhara	413	93.7
Others**	28	6.3
Educational status
Not educated	119	27.0
Primary	127	28.8
Secondary	123	27.9
Diploma and above	72	16.3
Occupation
Jobless	225	51.0
Had job	216	49.0
Wealth index
Lowest	81	18.4
Second	116	26.3
Medium	70	15.9
Fourth	87	19.7
Highest	87	19.7
Residence
Urban	281	63.7
Rural	160	36.3
Distance of the hospital
≤50 km	347	78.7
>50 km	94	21.3

Note:

** Others include Tigre, Affar, and Oromo.

Table 2 Distribution of patients’ satisfaction by each question at the psychiatric clinic of Dessie Referral Hospital in 2015 (N=441)

CPOSS items	Low satisfaction, n (%)	High satisfaction, n (%)
Helpfulness of the professionals	82 (18.6)	359 (81.4)
Information provided about payment for services	186 (42.2)	255 (57.8)
Amount of time waiting to be seen	218 (49.4)	223 (50.6)
Amount of information given to you about your problem	170 (38.5)	271 (61.5)
Respect shown for your opinions about treatment	130 (29.5)	311 (70.5)
Matching of treatment plan to your individual needs	123 (27.9)	318 (72.1)
Helpfulness of the services you have received	131 (29.7)	310 (70.3)
Overall quality of care provided	112 (25.4)	329 (74.6)
Appearance of the waiting area	297 (67.3)	144 (32.7)
Appearance of the office	64 (14.5)	377 (85.5)
Office hours	172 (39.0)	269 (61.0)
Location of the outpatient service	203 (46)	238 (54)
Parking/distance of the clinic from public transportation	69 (15.6)	372 (84.4)
Clear and correct monthly bill	29 (6.6)	412 (93.4)
Would you recommend this program to a friend or family member?	17 (6.1)	414 (93.9)

Abbreviation: CPOSS, Charleston Psychiatric Outpatient Satisfaction.

Table 3 Factors associated with outpatient psychiatric service satisfaction at the Dessie Referral Hospital, Ethiopia, in 2015 (N=441)

Explanatory variables	Satisfaction		COR (95% CI)	AOR (95% CI)
	Low	High
Sex
Male	92	128	0.77 (0.52–1.13)	0.61 (0.39–0.94)*
Female	79	142	1	1
Marital status
Single	69	124	0.89 (0.57–1.37)	1.37 (0.84–2.24)
Widowed	29	6	0.10 (0.04–0.26)	0.13 (0.05–0.36)**
Divorced	17	27	0.78 (0.39–1.56)	0.87 (0.41–1.84)
Married	56	113	1	1
Educational status
Primary	48	79	1	1
Secondary	44	79	1.09 (0.65–1.82)	1.06 (0.59–1.89)
Not educated	43	76	1.07 (0.64–1.80)	1.28 (0.69–2.38)
≥ Diploma	36	36	0.60 (0.33–1.09)	0.65 (0.33–1.26)
Wealth index
Lowest	31	50	1	1
Second	42	74	1.09 (0.60–1.96)	0.84 (0.43–1.63)
Medium	32	38	0.73 (0.38–1.41)	0.69 (0.33–1.44)
Fourth	34	53	0.96 (0.51–1.79)	0.79 (0.39–1.58)
Highest	32	55	1.06 (0.57–1.99)	0.97 (0.48–1.95)
Residence
Urban	120	161	0.62 (0.41–0.94)	0.49 (0.31–0.78)***
Rural	51	109	1	1
Distance (km)
≤50	143	204	1	1
>50	28	66	1.65 (1.01–2.70)	1.64 (0.95–2.83)
Type of mental illness
MDD	39	89	1	1
Psychosis	100	134	1.66 (0.62–4.44)	0.48 (0.28–0.81)***
Bipolar	24	36	0.97 (0.37–2.51)	0.56 (0.28–1.11)
Anxiety	8	11	1.09 (0.38–3.10)	0.79 (0.26–2.38)
Attitude
Unfavorable	39	38	1.80 (1.09–2.96)	0.49 (0.28–0.86)*
Favorable	132	232	1	1
Social functioning
Poor	110	121	2.22 (1.49–3.29)	0.52 (0.34–0.80)***
Good	61	149	1	1

Notes:

* P-value <0.05,

** P-value <0.001, and

*** P-value <0.01. 1= reference for category.

Abbreviations: COR, crude odds ratio; CI, confidence interval; AOR, adjusted odds ratio; MDD, major depressive disorder.