The employee’s productivity in the health care sector in Poland and their impact on the treatment process of patients undergoing elective laparoscopic cholecystectomy

Figures & data

Table 1 Benefits (for patients and organization) attributed to high level of engagement of employees in the treatment process

	Benefits attributed to high level of engagement	Disengagement of employees
Patients	Patients’ satisfaction Better patients outcome Higher quality of services and willingness to recommend the hospital Patients’ loyalty	Patients’ dissatisfaction Patients are likely to complain about the behavior of disengaged employees to their family and friends Unlikely to recommend the hospital Will seek alternative health care units
Organization	Improved organizational performance Staff retention Innovation of medical services	No value to the organization

Note: Data from The King’s Fund.¹⁹

Table 2 Demographic data

	Group I		Group II		Total		P-value
	Number	%	Number	%	Number	%
Sex							>0.05
Women	59	65.6	68	75.6	127	70.6
Men	31	34.4	22	24.4	53	29.4
Sum	90	100.0	90	100.0	180	100.0
Place of living							<0.05
Town	71	78.9	43	47.8	114	63.3
Rural area	19	21.1	47	52.2	66	36.7
Sum	90	100.0	90	100.0	180	100.0
Age							>0.05
<40 years	19	21.1	14	15.6	33	18.3
41–60 years	42	46.7	47	52.2	89	49.5
<60 years	29	32.2	29	32.2	58	32.2
Sum	90	100.0	90	100.0	180	100.0

Figure 1 Explanation of how the drug therapy works and its possible side effects.

Notes: Group 1, hospitals with less than 400 beds; group 2, hospitals with more than 400 beds.

Figure 2 Availability of 24 hours of doctor care for patients on hospital ward.

Notes: Group 1, hospitals with less than 400 beds; group 2, hospitals with more than 400 beds.

Table 3 Do medical employees explain to patients about the drug therapy and its side effects?

Sum.rang, Group I	Sum.rang, Group II	U	Z	P-value	Z Corrected	P-value	N ważn. Group I	N ważn. Group II
7,194.5	9,095.5	3,099.5	−2.71932	0.00654	−2.95539	0.00312	90	90

Note: Group I >400 beds; group II <400 beds.

Table 4 Are the doctors available for patients on the ward for 24 hours?

Sum.rang, Group I	Sum.rang, Group II	U	Z	P-value	Z Corrected	Level P	N ważn. Group I	N ważn. Group II
8,927.0	7,363.0	3,268.0	2.23726	0.02527	2.86344	0.00419	90	90

Table 5 Patients’ satisfaction with quality of care and their assessment

Patients’ satisfaction with quality of care and their assessment	Group I		Group II		Total group
	Average value	SD	Average value	SD	Average value	SD
Patients’ satisfaction with quality of care	0.28	0.71936	0.08	0.47941	0.18	0.61776
Willingness of patients to recommend a hospital	0.08	0.81043	−0.11	0.74116	−0.02	0.78017
Empathy of medical employees	0.22	0.84505	0.06	0.62461	0.14	0.74567
Patients’ assessment of doctor engagement in the treatment process	0.24	0.70808	0.02	0.63561	0.13	0.68012
Doctor’s availability for patients on the ward – 24/7	0.22	0.76110	−0.04	0.59796	0.09	0.69547

Notes: Group 1, hospitals with less than 400 beds; group 2, hospitals with more than 400 beds.

Abbreviation: SD, standard deviation.

Figure 3 Patients’ assessment of doctor engagement in the treatment process.

Notes: Group 1, hospitals with less than 400 beds; group 2, hospitals with more than 400 beds.

Figure 4 Patients’ willingness to recommend hospital services.

Notes: Group 1, hospitals with less than 400 beds; group 2, hospitals with more than 400 beds.

Table 6 Analysis of the number of employed medical employees in groups of hospital

No	Personnel	Group I	Group II
1	The number of doctors on the ward	33	17
2	The number of nurses on the ward	61	49
3	Number of patients hospitalized for cholelithiasis in the period of research	444	565
4	The number of patients for one doctor in the ward	1.5	4.5
5	The number of patients for one nurse in the ward	0.8	1.2
6	The number of nurses per bed	0.6	0.5
7	The number of physicians per bed	0.3	0.2

Notes: Group 1, hospitals with less than 400 beds; group 2, hospitals with more than 400 beds.

Table 7 Engagement of medical employees in the treatment process on hospitals wards

Engagement of medical employees in the treatment process assessed by patients in groups I and II	P-value
Availability of 24 hours doctors in the ward	<0.05
Explaining patients about the drug therapy by medical professional	<0.05
Informing patients about possible side effects of drug therapy	<0.05

Notes: Group 1, hospitals with less than 400 beds; group 2, hospitals with more than 400 beds.

The King’s FundThe Future of Leadership and Management in the NHS: report From The King’s Fund Commission on Leadership and Management in the NHSLondon, UKThe King’s Fund2011

 Google Scholar