Figures & data
Table 1 Characteristics of outpatients and inpatients
Table 2 Eigenvalue and contribution rates of the five factors in the indicator system of the outpatient satisfaction questionnaire
Table 3 Principal component analysis of the indicator system for evaluation of outpatient satisfaction
Table 4 Eigenvalue and contribution rates of the indicator system for evaluation of nonsurgical inpatient satisfaction
Table 5 Principal component analysis of the indicator system for evaluation of nonsurgical inpatient satisfaction
Table 6 Eigenvalue and contribution rates of the indicator system for the evaluation of surgical inpatient satisfaction
Table 7 Principal component analysis of the questionnaire for evaluation of surgical inpatient satisfaction
Table 8 Reliability evaluation of the indicator system for the outpatient and inpatient satisfaction