Exit-Knowledge About Dispensed Medications and Associated Factors Among Patients Attending the Outpatient Pharmacy of Ambo General Hospital, Western Ethiopia

Figures & data

Table 1 Socio-Demographics Characteristics of the Patients Attending Outpatient Pharmacy of the AGH from October to December, 2019

Patient Characteristics	Frequency N (%)
Sex
Female	180 (45)
Male	220 (54)
Age category
<18	79 (19.8)
19–39	115 (28.7)
40–59	122 (30.2)
>60	84(21)
Marital status
Single	131(32.8)
Married	163(40.8)
Divorced/widowed	106 (26.5)
Occupational status
Self-employed	55(16.9)
Government employed	70(21.5)
Educational status
Illiterate	137 (34.3)
Primary school	49 (12.3)
Secondary school	48(12)
Tertiary school	166 (41.5)
Residence
Urban	213 (53.3)
Rural	187 (46.8)
Frequency of pharmacy visit
1st time	212 (53)
2nd time	132 (33)
>2	56 (14)
1st language of the patient
Afan Oromo	249 (62.3)
Amharic	149 (37.3)
Tigrigna	2 (0.5)

Table 2 Perception of the Patients on Outpatient Pharmacy Service at AGH from October to December 2019

Perception Variables	Frequency N (%)
Interaction with the pharmacist
Poor	8 (2)
Fair	57 (14.2)
Good	335 (83.8)
Ascent and tone of the pharmacy personnel
Clear	375 (93.8)
Not clear	25 (6.3)
Comfort of the waiting area of dispensing room
Not suitable	67 (16.3)
Fairly suitable	128 (32)
Suitable	205 (51.8)
Politeness of the pharmacy personnel
Impolite	28 (7)
Fairly polite	66 (16.5)
Polite	306 (76.5)
Clarity of the dispensers’ guidance
Not clear	11 (2.8)
Fairly Clear	57 (14.2)
Clear	332 (83)
Sufficiency of the dispensers’ drug information
Not enough	68 (17)
Enough	176 (44)
Do not know	156 (39)

Table 3 Exit-Knowledge of the Patients at Outpatient Pharmacy of AGH About Their Dispensed Medication from October to December 2019

Patient’s Knowledge Status (Recalling Capability)	Frequency (%)
Name of the medication
Yes	304 (76)
No	96 (24)
Medication indication
Yes	241 (60.3)
No	159 (39.8)
Route of administration
Yes	396 (99)
No	4 (1)
Duration of therapy
Yes	178 (44.5)
No	222 (55.5)
Medication’s frequency
Yes	283 (70.8)
No	117 (29.3)
Action taken for forgotten dosage
Yes	325 (81.3)
No	75 (18.8)
Appropriate handling of the received drug
Yes	374 (93.5)
No	26 (6.5)
Drug interaction
Yes	46 (11.5)
No	354 (88.5)
Common potential toxicities
Yes	32 (8)
No	368 (92)
Direction how to use medication
Yes	331 (82.8)
No	69 (17.3)
Medication label
Yes	292 (73)
No	108 (27)
Expected therapeutic outcome
Yes	216 (54)
No	184 (46)
Average sufficiency of the awareness
Yes	222 (55.5)
No	178 (44.5)

Table 4 Factors Affecting the Exit-Knowledge of the Patients at the Outpatient Pharmacy of AGH from October to December 2019

Variables	Sufficient knowledge		COR (95% CI)	AOR (95% CI)	P-value
	Yes N (%)	No N (%)
Age in years
<18	29 (13.1)	50 (28.1)	0.6 (0.4–0.9)	0.9(0.5–1.8)	0.83
19–39	80 (36)	35 (19.7)	2.3 (1.5–3.4)	3.1(1.7–5.6)	0.00
49–59	76 (34.2)	46 (25.8)	1.7 (1.1–2.4)	3.7 (2.3–6.0)	0.00
>60	37 (16.7)	47 (26.4)	1	1
Sex
Female	123 (55.4)	57 (32)	2.2 (1.6–2.9)	0.7 (0.5–0.9)	0.02
Male	99 (44.6)	121 (68)	1
Residence
Urban	143 (64.4)	70 (39.3)	2.0 (1.5–2.7)	3.7 (2.3–6.0)	0.00
Rural	79 (35.6)	108 (60.7)	1	1
Comfort of the waiting area
Not suitable	25 (11.3)	40 (22.5)	0.6 (0.4–1)	0.7(0.2–0.9)	0.00
Fairly suitable	49 (22.1)	79 (44.4)	0.6 (0.4–0.9)	0.3(0.1–0.6)	0.00
Suitable	148 (66.7)	59 (33.1)	1	1
Clarity of the dispensers’ guidance
Not clear	4 (1.8)	7 (3.9)	0.6 (0.2–1.9)	0.4(0.2–0.7)	0.66
Fairly clear	12 (5.4)	45 (25.3)	0.3 (0.1–0.5)	0.4(0.3–0.7)	0.00
Clear	206 (92.8)	126 (70.8)	1	1