Predictors of Adult Patient Satisfaction with Inpatient Nursing Care in Public Hospitals of Eastern Amhara Region, Northeastern Ethiopia, 2020

Figures & data

Table 1 Socio-Demographic Characteristics of the Respondents in Public Hospitals of Eastern Amhara Region, Northeastern Ethiopia, 2020 (N=244)

Sociodemographic Variables	Frequency (N=244)	Percent
Age of respondents
18–20 years	33	13.5
21–30 years	70	28.7
31–40 years	55	22.5
41–50 years	33	13.5
51–60 years	24	9.8
>60 years	29	11.9
Marital status
Married	147	60.2
Single	62	25.4
Divorced	15	6.1
Widowed	20	8.2
Educational status
Unable to read & write	48	19.7
Able to read & write	60	24.6
Primary education	49	20.1
Secondary education	48	19.7
Higher education	39	16.0
Religious status
Orthodox	93	38.5
Protestant	141	57.8
Muslim	10	4.1
Ethnicity
Amhara	223	91.4
Oromo	17	7.0
Others	4	1.6
Occupation
Private work	68	27.9
Government work	42	17.2
Housewife	56	23.0
Farmer	34	13.9
Others	44	18.0
Monthly income
<500 Birr	124	50.8
500–1,000 Birr	46	18.9
1,001–1,500 Birr	28	11.5
>1,500 Birr	46	18.9
Sex
Male	105	43.0
Female	139	57.0
Residence
Urban	127	52.0
Rural	117	48.0
Name of hospitals
Dessie Comprehensive Hospital	122	50.0
Woldia Comprehensive Hospital	85	34.8
Kemisse General Hospital	37	15.2

Table 2 Patient-Related Characteristics of the Respondents in Public Hospitals of Eastern Amhara Region, Northeastern Ethiopia, 2020 (N=244)

Variables	Response (N=244)	Percent
Assigned ward
Medical	66	27.0
Surgical	73	29.9
Gynecology	14	5.7
Other	91	37.3
Means of admission
Emergency	79	32.4
Direct to unit	63	25.8
After days procedure	44	18.0
Transferred from another Facility	58	23.8
Ward size
Single Bed	17	7.0
Two Beds	5	2.0
More than Two Beds	222	91.0
Number of days (nights) stayed in hospital
2–7 days	157	64.3
8–15 days	69	28.3
16–30 days	10	4.1
31–60 days	8	3.3
Ward payment type
Free	32	13.1
Payment	140	57.4
Health insurance	72	29.5
History of previous admission
Yes	27	11.1
No	217	88.9
Current medical/surgical condition
Acute illness	126	51.6
Chronic illness	118	48.4
Having another disease/chronic illness in addition to current health problem
Yes	12	4.9
No	232	95.1
Do you have assigned nurse
Yes	210	86.1
No	5	2.0
Not sure	29	11.9
Number of hours spent with patient attendant
1–6 hours	61	25.0
7–12 hours	83	34.0
13–18 hours	43	17.6
19–24 hours	57	23.4
Attendant relationship with patient
Parent	66	27.0
Child	80	32.8
Relative	32	13.1
Spouse	63	25.8
Unrelated	3	1.2
Other	66	27.0

Table 3 Frequency of Adult Patient Satisfaction with Inpatient Nursing Care Services in Public Hospitals of Eastern Amhara Region, Northeastern Ethiopia, 2020 (N=244)

Items	Satisfaction N (%)	Dissatisfaction N (%)
The amount of time nurses spent	129 (52.9%)	115 (47.1%)
How capable nurses were at their job	133 (54.5%)	111 (45.5%)
There always being a nurse around when needed	129 (52.9%)	115 (47.1%)
The amount nurses knew about patients care	113 (46.3%)	131 (53.7%)
Quickness of nurses upon call by patients	102 (41.8%)	142 (58.2%)
The way the nurses made patients feel at home	98 (40.2%)	146 (59.8%)
The extent of information nurses gave to patients about their condition and treatment	107 (43.9%)	137 (56.1%)
Frequency of check up by nurses	109 (44.7%)	135 (55.3%)
Nurses’ helpfulness	104 (42.6%)	140 (57.4%)
The way nurses explained things to patients	97 (39.8%)	147 (60.2%)
Nurses support of patient’s relatives’ or friends’ minds at rest	96 (39.3%)	148 (60.7%)
Nurses’ manner in going about their work	99 (40.6%)	145 (59.4%)
The type of information nurses gave to patients about their condition and treatment	80 (32.8%)	164 (67.2%)
Nurses’ treatment of each patient as an individual	62 (25.4%)	182 (74.6%)
Willingness of nurses to listen patients worries and concerns	53 (21.7%)	191 (78.3%)
The amount of freedom patients was given on the ward	48 (19.7%)	196 (80.3%)
Willingness of nurses to respond to patient requests	49 (20.1%)	195 (79.9%)
The amount of privacy nurses gave to patients	44 (18.0%)	200 (82.0%)
Nurses’ awareness of patient’s needs	43 (17.6%)	201 (82.4%)

Figure 1 Adult patient satisfaction with inpatient nursing care in public hospitals of Eastern Amhara region, northeastern Ethiopia, 2020.

Table 4 Factors Associated with Adult Patient Satisfaction with Inpatient Nursing Care in Public Hospitals of Eastern Amhara Region, Northeastern Ethiopia, 2020 (N=244)

Variables	Patient Satisfaction		COR (95% CI)	AOR (95% CI)
	Yes (%)	No (%)
Educational status
Unable to read & write	29 (60.4%)	19 (39.6%)	1	1
Able to read & write	27 (45.0%)	33 (55.0%)	1.865 (0.864–4.030)	2.269 (0.642–8.018)
Primary education	19 (38.8%)	30 (61.2%)	2.410 (1.066–5.447) *	8.575 (1.770–11.532) **
Secondary education	29 (60.4%)	19 (39.6%)	1.000 (0.441–2.266)	4.050 (0.751–21.851)
Higher education	14 (35.9%)	25 (64.1%)	2.726 (1.138–6.527) *	2.265 (0.299–17.150)
Occupation
Private work	46 (67.6%)	22 (32.4%)	1	1
Government work	13 (31.0%)	29 (69.0%)	4.664 (2.037–10.679)	5.213 (1.728–15.725)
Housewife	32 (57.1%)	24 (42.9%)	1.568 (0.753–3.266)	3.155 (0.973–10.225)
Farmer	13 (38.2%)	21 (61.8%)	3.378 (1.432–7.968) *	3.702 (1.047–13.087) **
Others	14 (31.8%)	30 (68.2%)	4.481 (1.988–10.100) *	0.275 (0.037–2.026)
Ward payment type
Free	23 (71.9%)	9 (28.1%)	1	1
Payment	63 (45.0%)	77 (55.0%)	3.123 (1.349–7.231) *	2.132 (0.644–7.058)
Health insurance	32 (44.4%)	40 (55.6%)	3.194 (1.299–7.857) *	5.621 (1.489–11.213) **
Ward size
Single Bed	1 (5.9%)	16 (94.1%)	1	1
Two Bed	1 (20.0%)	4 (80.0%)	0.250 (0.013–4.924)	0.368 (0.011–11.956)
More than Two Beds	116 (52.3%)	106 (47.7%)	0.057 (0.007–0.438) *	0.046 (0.004–0.541) **
Age
18–20 years	4 (12.1%)	29 (87.9%)	1.412 (0.458–4.350)	0.929 (0.189–4.565)
21–30 years	41 (58.6%)	29 (41.4%)	0.750 (0.274–2.051)	0.230 (0.049–1.092)
31–40 years	37 (67.3%)	18 (32.7%)	0.343 (0.136–0.870)	0.074 (0.013–0.438) **
41–50 years	16 (48.5%)	17 (51.5%)	0.499 (0.207–1.202)	0.214 (0.044–1.039)
51–60 years	8 (33.3%)	16 (66.7%)	5.118 (1.423–18.410) *	4.734 (2.66–23.514)
>60 years	12 (41.4%)	17 (58.6%)	1	1

Notes: *Statistically significant at P<0.05 in bivariate analysis and **statistically significant at P<0.05 in multivariate analysis.