Public Perceptions About Home Delivery of Medication Service and Factors Associated with the Utilization of This Service

Figures & data

Table 1 Sociodemographic Characteristics of the Study Participants (N = 1032)

Parameters	n (%)
Age (years)
o 18–27	326 (31.6)
o 28–37	269 (26.1)
o 38–47	258 (25.0)
o 48–57	131 (12.7)
o >57	36 (3.5)
o Missing data	12 (1.2)
Gender
o Female	690 (66.9)
o Male	342 (33.1)
Educational level
o Not educated	27 (2.6)
o School level	192 (18.6)
o University students	231 (22.4)
o University graduate	420 (40.7)
o Post-graduate	151 (14.6)
Marital status
o Married	613 (59.4)
o Others (Single, divorced, or widowed)	419 (40.6)
Monthly income
o <400 JD*	510 (49.4)
o 401–800 JD/month	338 (32.8)
o 801–1200 JD/month	124 (12.0)
o >1200 JD/month	60 (5.8)
Place of residence
o Center of Jordan	470 (45.5)
o North of Jordan	493 (47.8)
o South of Jordan	69 (6.7)
Do you have children?
o No	450 (43.6)
o Yes	582 (56.4)
Do you suffer from chronic diseases?
o No	826 (80.0)
o Yes	206 (20.0)
Frequency of visiting a community pharmacy per month
o 0–1 time/month	492 (47.7)
o ≥ 2 times/month	540 (52.3)

Note: *1 JD equals to 0.71 US Dollar.

Abbreviation: IQR, Interquartile range.

Table 2 Participants Awareness About Home Delivery of Medication Service, and Their Support to This Service (N = 1032)

Parameter	n (%)
Did you hear about the home delivery of medication service?
o No	200 (19.4)
o Yes	832 (80.6)
Did you use the home delivery of medication service?
o No	713 (69.1)
o Yes	319 (30.9)
Do you feel that the introduction of home delivery of medication service makes pharmacy services more efficient?
o No/I do not know	270 (26.2)
o Yes	762 (73.8)
How supportive you are with introduction of home delivery of medication service in Jordanian community pharmacies?
o Highly unsupportive	20 (1.9)
o Unsupportive	40 (3.9)
o Neutral	166 (16.1)
o Supportive	406 (39.3)
o Highly supportive	400 (38.8)

Note: Reproduced from Abu Hammour K, Abu Farha R, Rizik M, et al.Pharmacy drive-thru service in Jordan: assessing customers’ awareness, perceptions and factors affecting the use of this service. J Pharm Health Serv Res. 2019;10(1):141–147. doi:10.1111/jphs.12245© 2022 Oxford University Press, All Rights Reserved.²⁷

Figure 1 Participants perception towards the difference between home delivery of medication service and in-store refill of medications (n = 1032). OTC: over the counter.

Table 3 Participants’ Perceptions Toward the Pros of Using Home Delivery of Medication Services as Compared Between Those with Chronic Diseases (N = 206) and Those Without (N = 826)

Statements	Percentages of Participants Strongly Agreed/Agreed n (%)
	Total (n= 1032)	Those With Chronic Diseases (n= 206)	Those Without Chronic Diseases (n= 826)	P-value#
Using home delivery of medications services, patients have the opportunity to continue life-saving medical treatment without risking exposure during pandemics	811 (78.6)	155 (75.2)	656 (79.4)	0.191
Using home delivery of medications services, patients have significant cost savings in terms of transport.	627 (60.8)	113 (54.9)	514 (62.2)	0.053
Home delivery of medications services have the advantage of serving sick patients, elderly, disabled people	822 (79.7)	158 (76.7)	664 (80.4)	0.239
Home delivery of medications services are more comfortable for parents with children at home.	804 (77.9)	158 (76.7)	646 (78.2)	0.640
Implementing home delivery of medications services on a large scale will mean less congestion at health facilities.	787 (76.3)	149 (72.3)	638 (77.2)	0.138

Note: #Using Chi-square test.

Table 4 Participants’ Perceptions Toward the Cons of Using Home Delivery of Medication Services as Compared Between Those with Chronic Diseases (N = 206) and Those Without (N = 826)

Statements	Percentages of Participants Strongly Agreed/Agreed n (%)
	Total (n= 1032)	Those With Chronic Diseases (n= 206)	Those Without Chronic Diseases (n= 826)	P-value#
Patients might be unable to build a professional relationship with pharmacist using home delivery of medications service	627 (60.8)	113 (54.9)	514 (62.2)	0.053
Home delivery of medications services may contribute to communication errors between the patient and pharmacist	596 (57.8)	105 (51.0)	491 (59.4)	0.028*
Home delivery of medications services may contribute medication errors due to the nature of remote interaction	603 (58.4)	111 (53.9)	492 (59.6)	0.139
Home delivery of medications services is not convenient in providing drug information/counseling to patients (especially written information)	575 (55.7)	105 (51.0)	470 (56.9)	0.125
Using Home delivery of medications services may be associated with incorrect medication dispensed or delivered to patient	542 (52.5)	92 (44.7)	450 (54.5)	0.012*
Home delivery of medications services restrict the opportunity for interaction with the pharmacist because the pharmacist is not able to offer any level of interaction while delivering medications to home	571 (55.3)	100 (48.5)	471 (57.0)	0.029*
Home delivery of medications services are associated with excessive cost of transporting medication	519 (50.3)	93 (45.1)	426 (51.6)	0.099

Notes: #Using Chi-square test. *Significant at 0.05 significance level. Reproduced from Abu Hammour K, Abu Farha R, Rizik M, et al.Pharmacy drive-thru service in Jordan: assessing customers’ awareness, perceptions and factors affecting the use of this service. J Pharm Health Serv Res. 2019;10(1):141–147. doi:10.1111/jphs.12245© 2022 Oxford University Press, All Rights Reserved.²⁷

Table 5 Assessment of Factors Associated with the Use of Home Delivery of Medications Service (N = 1032)

Parameter	Use of Home Delivery of Medication Service [0: Non-Users, 1: Previous Users]
	OR	P-value#	OR	P-value$
Age (years)	1.030	<0.001^	1.023	0.002*
Gender
o Female	Reference
o Male	1.334	0.041^	1.117	0.460
Educational level
o University students or below	Reference
o University graduate or above	1.206	0.170^	1.058	0.708
Marital status
o Married	Reference
o Others (Single, divorced, or widowed)	0.702	0.011^	1.014	0.952
Monthly income
o ≤ 800 JD/month	Reference
o > 800 JD/month	1.520	0.013^	1.231	0.261
Place of residence
o Center of Jordan	Reference
o Others (north or south of Jordan)	1.082	0.563	—	—
Do you have children?
o No	Reference
o Yes	1.484	0.004^	0.875	0.583
Do you suffer from chronic diseases?
o No	Reference
o Yes	2.130	<0.001^	1.537	0.014*
Frequency of visiting a community pharmacy per month
o 0–1 time/month	Reference
o ≥ 2 times/month	2.069	<0.001^	1.880	<0.001*

Notes: #Using simple logistic regression, $Using multiple logistic regression, ^Eligible for entry in multiple logistic regression, *Significant at 0.05 significance level. Reproduced from Abu Hammour K, Abu Farha R, Rizik M, et al.Pharmacy drive-thru service in Jordan: assessing customers’ awareness, perceptions and factors affecting the use of this service. J Pharm Health Serv Res. 2019;10(1):141–147. doi:10.1111/jphs.12245© 2022 Oxford University Press, All Rights Reserved.²⁷

Abu Hammour K, Abu Farha R, Rizik M, et al. Pharmacy drive-thru service in Jordan: assessing customers’ awareness, perceptions and factors affecting the use of this service. J Pharm Health Serv Res. 2019;10(1):141–147. doi:10.1111/jphs.12245

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