Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions

Figures & data

Table 1 During Your Hospital Stay, How Often Did the Medical Staff Representatives Listen to You with Interest?

DOCTORS
During Your Hospital Stay, How Often Did the Doctors Listen to You With Interest?	NPS				Age
	All	Promoters	Neutral respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	7%	2%-	2%-	16%+	14%+	9%	8%	6%	1%-	3%-
Sometimes	24%	7%-	17%-	46%+	34%+	24%	22%	21%	24%	20%
Usually	39%	38%	51%+	30%-	37%	40%	37%	40%	35%	43%
Always	30%	53%+	29%	7%-	16%-	28%	33%	33%	40%+	35%
NURSING STAFF
During your hospital stay, how often did the nurses, midwives listen to you with interest?	NPS				Age
	All	Promoters	Neutral respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	9%	2%-	1%-	21%+	13%	11%	9%	4%-	5%	4%-
Sometimes	24%	7%-	19%-	45%+	33%+	23%	23%	25%	22%	20%
Usually	36%	35%	53%+	25%-	36%	36%	36%	38%	29%	43%
Never	31%	56%+	27%	9%-	18%-	29%	32%	33%	43%+	34%

Notes: Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives, and may even recommend not using a given medical facility due to its low quality. Bold results are statistically significant results. Pluses (+) and minuses (-) indicate that the result is statistically significantly higher (+) or lower (-) than the mean.

Abbreviation: NPS, Net Promoter Score.

Table 2 During Your Hospital Stay, How Often Did Doctors Inform You, in an Understandable Way, About Your Condition and Treatment Management?

During your Hospital Stay, How Often Did Doctors Inform You, in an Understandable Way, About Your Condition and Treatment Management?	NPS				Age
	All	Promoters	Neutral Respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	8%	2%-	1%-	18%+	14%+	9%	9%	4%-	4%	3%-
Sometimes	20%	6%-	17%	36%+	26%	20%	22%	15%	16%	16%
Usually	35%	30%-	46%+	31%	31%	40%	33%	38%	24%-	36%
Always	37%	62%+	37%	14%-	29%-	31%-	36%	42%	55%+	45%

Notes: Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives, and may even recommend not using a given medical facility due to its low quality. Bold results are statistically significant results. Pluses (+) and minuses (-) indicate that the result is statistically significantly higher (+) or lower (-) than the mean.

Abbreviation: NPS, Net Promoter Score.

Table 3 During Your Hospital Stay, How Often Did the Nurses, Midwives Inform You, in an Understandable Way, About the Procedures and Other Activities Being Performed?

During Your Hospital Stay, How Often Did the Nurses, Midwives Inform You, in an Understandable Way, About the Procedures and Other Activities Being Performed?	NPS				Age
	All	Promoters	Neutral Respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	7%	2%-	2%-	17%+	14%+	6%	8%	4%	7%	4%
Sometimes	21%	7%-	17%	38%+	26%	26%+	21%	14%-	12%-	16%
Usually	36%	33%	45%+	32%-	35%	35%	35%	43%	33%	35%
Always	36%	58%+	36%	14%-	25%-	32%	36%	38%	49%+	45%

Notes: Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives, and may even recommend not using a given medical facility due to its low quality. Bold results are statistically significant results. Pluses (+) and minuses (-) indicate that the result is statistically significantly higher (+) or lower (-) than the mean.

Abbreviation: NPS, Net Promoter Score.

Table 4 During Your Qualification for Surgery and Hospital Stay, How Often Did Your Doctors Inform You About Possible Treatment Options and Their Consequences?

During Your Qualification for Surgery and Hospital Stay, How Often Did Your Doctors Inform You About Possible Treatment Options and Their Consequences?	NPS				Age
	All	Promoters	Neutral Respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	9%	2%-	4%-	20%+	16%+	9%	9%	6%	5%	5%
Sometimes	16%	7%-	10%-	29%+	22%	15%	20%	13%	10%-	14%
Usually	36%	28%-	50%+	34%	34%	40%	34%	36%	37%	30%
Always	39%	63%+	36%	17%-	28%-	36%	36%	45%	48%	51%+

Notes: Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives, and may even recommend not using a given medical facility due to its low quality. Bold results are statistically significant results. Pluses (+) and minuses (-) indicate that the result is statistically significantly higher (+) or lower (-) than the mean.

Abbreviation: NPS, Net Promoter Score.

Table 5 During Your Qualification for Surgery and Hospital Stay, How Often Did Doctors Ask Your Opinion When Choosing Treatment Methods?

During Your Qualification for Surgery and Hospital Stay, How Often Did Doctors Ask Your Opinion When Choosing Treatment Methods?	NPS				Age
	All	Promoters	Neutral Respondents	Detractors	18–24	25–34	35–44	45–54	55–64	65+
	%	%	%	%	%	%	%	%	%	%
Never	21%	12%-	16%-	34%+	22%	16%-	20%	21%	28%	26%
Sometimes	20%	14%-	18%	29%+	26%	22%	19%	15%	18%	20%
Usually	30%	32%	38%+	24%-	30%	31%	34%	34%	21%-	30%
Always	28%	43%+	29%	13%-	22%	31%	27%	30%	33%	24%

Notes: Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives, and may even recommend not using a given medical facility due to its low quality. Bold results are statistically significant results. Pluses (+) and minuses (-) indicate that the result is statistically significantly higher (+) or lower (-) than the mean.

Abbreviation: NPS, Net Promoter Score.