Sociodemographic Data and Factors That Influence Patient Satisfaction with the Occupational Health Service of the Tete Provincial Hospital, Mozambique, 2022

Figures & data

Table 1 Socio-Demographic Characteristics of Study Participants and by User’s Satisfaction

Characteristic	N = 335	Satisfied, N = 293^a	p-value
Sex			<0.001^b
Female	156 (46.6%)	73.1% (114/156)
Male	179 (53.4%)	100.0% (179/179)
Age groups			<0.001^b
18 to 34	104 (31.0%)	100.0% (104/104)
35 to 59	98 (29.3%)	57.1% (56/98)
60 or above	133 (39.7%)	100.0% (133/133)
Marital status			<0.001^c
Single	129 (38.5%)	95.3% (123/129)
Married	114 (34.0%)	68.4% (78/114)
Widow	76 (22.7%)	100.0% (76/76)
Divorced	16 (4.8%)	100.0% (16/16)
Education Level			<0.001^c
Primary	62 (18.5%)	54.8% (34/62)
Secondary	126 (37.6%)	88.9% (112/126)
Technical	127 (37.9%)	100.0% (127/127)
Superior	20 (6.0%)	100.0% (20/20)

Notes: ^a% (n/N); ^bPearson’s Chi-squared test; ^cFisher’s exact test.

Table 2 Characteristics of Participants Associated with Satisfaction

Characteristic	N = 335	Satisfied, N = 293^a	p-value
Time spent			<0.001^b
Less than 30 minutes	11.6% (39)	100.0% (39/39)
30 to 90 minutes	46.6% (156)	73.1% (114/156)
1h to 3h	41.8% (140)	100.0% (140/140)
Means of transport			<0.001^b
Walk	19.4% (65)	100.0% (65/65)
Public transport	62.4% (209)	100.0% (209/209)
Private transport	5.1% (17)	100.0% (17/17)
Ambulance	13.1% (44)	4.5% (2/44)
Probability to come back			<0.001^b
Very unlikely	2.7% (9)	100.0% (9/9)
Unlikely	4.5% (15)	100.0% (15/15)
Likely	80% (268)	93.3% (250/268)
Very likely	12.8% (43)	44.2% (19/43)
Chance to recommend			<0.001^b
Unlikely	28.4% (95)	100.0% (95/95)
Indifferent	11.6% (39)	100.0% (39/39)
Likely	50.4% (169)	89.3% (151/169)
Very likely	9.6% (32)	25.0% (8/32)

Notes: ^a% (n/N); ^bFisher’s exact test.

Table 3 Determinants Related to the Installation and Attendance of Participants

Characteristic	N = 335^a
Attractive facility
Very unsatisfied	6.9% (23)
Indifferent	11.6% (39)
Satisfied	81.5% (273)
Hospital clean
Unsatisfied	17.9% (60)
Satisfied	82.1% (275)
Opening hours
Unsatisfied	35.5% (119)
Satisfied	64.5% (216)
Ease of service
Very unsatisfied	28.1% (94)
Unsatisfied	12.5% (42)
Satisfied	51.3% (172)
Very satisfied	8.1% (27)
Response speed
Unsatisfied	44.5% (149)
Indifferent	29.9% (100)
Satisfied	16.1% (54)
Very satisfied	9.6% (32)
Waiting time
Very unsatisfied	54.9% (184)
Indifferent	19.4% (65)
Satisfied	25.1% (84)
Unknown	0.6% (2)

Note: ^a% (n).