Adaptation and validation of a questionnaire assessing patient satisfaction with pharmacy services in general hospitals

Figures & data

Table 1 Responses of the study sample to questionnaire statements (in descending order according to the average percentage agreeing)

Statement	Totally disagree	Disagree	Either agree or disagree	Agree	Strongly agree	Mean	SD	Correlation coefficient with axis
When attending this pharmacy to acquire drugs
1. I received adequate information about how I should use my drugs	25 (5.2%)	33 (6.9%)	58 (12.1%)	281 (58.4%)	84 (17.5%)	3.76	0.996	0.879**
2. The staff appear interested in helping me with the use of my drugs	33 (6.9%)	35 (7.3%)	69 (14.3%)	264 (54.9%)	80 (16.6%)	3.67	1.057	0.846**
3. Staff were diligent during my visit	45 (9.4%)	63 (13.1%)	74 (15.4%)	223 (46.4%)	76 (15.8%)	3.46	1.176	0.882**
As a consequence of the service received in this pharmacy
4. I learnt about the need to carry out the treatment prescribed by my doctors	27 (5.6%)	37 (7.7%)	95 (19.8%)	251 (52.2%)	71 (14.8%)	3.63	1.011	0.780**
5. I would keep the staff of this pharmacy informed about any change in my drugs	34 (7.1%)	31 (6.4%)	107 (22.2%)	238 (49.5%)	71 (14.8%)	3.58	1.046	0.785**
6. I improved my knowledge about the drugs I use	26 (5.4%)	45 (9.4%)	100 (20.8%)	255 (53.0%)	55 (11.4%)	3.56	0.994	0.782**
7. I am satisfied with the service received	63 (13.1%)	55 (11.4%)	76 (15.8%)	198 (41.2%)	89 (18.5%)	3.41	1.276	0.878**
8. I would recommend my friends and family to attend this pharmacy to receive its service	53 (11%)	61 (12.7%)	127 (26.4%)	183 (38.0%)	57 (11.9%)	3.27	1.163	0.868**
9. I would keep attending this pharmacy which has given me advice about my drugs	48 (10%)	71 (14.8%)	129 (26.4%)	173 (36.0%)	60 (12.5%)	3.26	1.157	0.838**
10. I learnt to understand about the side effects of the drugs I use	60 (12.5%)	82 (17%)	118 (24.5%)	168 (34.9%)	53 (11.0%)	3.15	1.200	0.878**

Note:

** P≤0.01.

Abbreviation: SD, standard deviation.

Table 2 Cronbach’s α

Axes	Number of statements	Stability
When attending this pharmacy to acquire drugs	3	0.8360
As a consequence of the service received in this pharmacy	7	0.9122
General reliability coefficient	10	0.9299