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Original Research

Cognitive biases resulting from the representativeness heuristic in operations management: an experimental investigation

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Pages 263-276 | Published online: 10 Apr 2019

Figures & data

Table 1 The cognitive reflection test

Table 2 Scenarios used to study the cognitive biases associated with the representativeness heuristic

Table 3 Order of the six scenarios and presence of training in the 12 versions of the survey

Table 4 CRT score distribution

Table 5 Relationship between CRT and biased decisions

Table 6 Relationship between training and biased decisions

Table 7 Dependent and independent variables

Table 8 Logistic regression for the restaurant scenario (only significant variables)

Table 9 Logistic regression for the gas station scenario (only significant variables)

Table 10 Logistic regression for the truck scenario (only significant variables)

Table 11 Logistic regression for the sport scenario (only significant variables)

Table 12 Logistic regression for the copy center scenario (only significant variables)

Table 13 Summary of significant factors for all scenarios

Table 14 Logistic regression for all scenarios combined (only significant variables)

Table 15 Summary of hypothesis testing results