Repairing Charity Trust in Times of Accidental Crisis: The Role of Crisis History and Crisis Response Strategy

Figures & data

Figure 1 Study 1 experimental procedure.

Abbreviations: TFS, Trait Forgiveness Scale; ITS, Interpersonal Trust Scale.

Table 1 Results of the 3-Factorial Repeated-Measures Analysis of Variance (ANOVA) in Study 1

Dependent Variable	Variables	df	F	P
Trust	Crisis history	1,171	11.954	0.001 **
	Crisis response	1,171	0.059	0.808
	Time	1,171	3.668	0.057
	Crisis history × Crisis response	1,171	1.705	0.193
	Crisis history × Time	1,171	0.207	0.65
	Crisis response × Time	1,171	0.357	0.551
	Crisis history × Crisis response × Time	1,171	7.858	0.006 **

Note: **Represents p < 0.01.

Figure 2 Trust level under different crisis history context in Study 1.

Figure 3 Study 2 experimental procedure.

Abbreviations: TFS, Trait Forgiveness Scale; ITS, Interpersonal Trust Scale.

Table 2 Results of the 3-Factorial Repeated-Measures Analysis of Variance (ANOVA) in Study 2

Dependent Variable	Variables	df	F	P
Trust	Crisis history	1,227	18.306	0.000 ***
	Crisis response	1,227	1.427	0.233
	Time	1,227	0.903	0.343
	Crisis history × Crisis response	1,227	1.90	0.152
	Crisis history × Time	1,227	2.03	0.134
	Crisis response × Time	1,227	1.984	0.160
	Crisis history × Crisis response × Time	1,227	5.139	0.007**

Notes: **Represents p < 0.01. ***Represents p < 0.001.

Figure 4 Trust repair level under different crisis history context in Study 2.