Satisfaction of Outpatient Service Consumers and Associated Factors Towards the Health Service Given at Jimma Medical Center, South West Ethiopia

Figures & data

Table 1 Socio-Demographic Characteristics of the Respondent’s Attending in Jimma Medical Center, South West Ethiopia, May 2019 (N= 284)

Variable	Category	Frequency	Percentage
Sex	Male	174	61.3
	Female	110	38.7
Age	15–20	49	17.5
	21–25	39	13.7
	26–30	48	16.9
	31–35	51	17.9
	36–40	37	20
	>40	60	21.1
Level of education	Cannot read and write	8
	Only read and write	164	57.7
	Primary school	27	9.5
	High school	51	18.0
	College/university	34	12.0
Marital status	Single	61	21.5
	Married	163	57.4
	Divorced	34	12.0
	Widowed	26	9.2
Religion	Orthodox	68	23.9
	Muslim	157	53.3
	Protestant	46	16.2
	Catholic	11
	Apostolic	1
Ethnicity	Oromo	183	64.4
	Amhara	35	12.3
	Tigre	8
	Walita	58	20.4

Table 2 Satisfaction of Outpatient Service Consumers in Jimma Medical Center, South West Ethiopia, May 2019 (N= 284)

Variable	Category	Frequency	Percentage
Frequency of visit	New	229	80.6%
	Repeat	55	19.4
Satisfaction during repeat visit	Yes	76	26.8
	No	208	73.2
Visit to other place	Yes	182	64
	No	102	36
Place of visit	Traditional healers	1
	Private clinic	44	15.5
	Government health institution	32	11.3
Health service payment status	Free	192	6.7
	Payment	265	93.3
Refer	Self/family	156	56.0
	Private clinic	19	6.7
	Government health institution	103	36.3
	Other/specify	3
Privacy	Yes	194	68.3
	No	90	31.3
Is providing care is enough	Yes	179	63.0
	No	105	37.0
Service from the hospital	Yes	182	64.1
	No	102	35.9
Future visit of hospital	Yes	186	65.5
	No	98	34.5
Money they paid	Very cheap	55	19.4
	Cheap	65	21.8
	Fair	87	30.6
	Expensive	50	17.6
	Very expensive	30	10.6
Total time spent	1 day	169	59.5
	2–3 days	48	16.9
	4–5 days	53	18.7
	>5 days	14	5
Satisfaction with time spent	Yes	185	65.1
	No	98	34.1
Place spent for most of total time	Waiting for examination	91	32.0
	Waiting for consolation time	87	30.6
	Waiting for laboratory	38	13.4
	Waiting for x-ray	34	12.0
	Waiting for pharmacy service	33	11.6
Reason for the long wait	Many people waiting for the service	155	54.6
	Person in charge not available	127	44.7
Examination experience	Very satisfactory	100	35.2
	Satisfactory	89	31.3
	Unsatisfactory	71	25.8
	Very satisfactory	24	8.5
Understandability of problem	Yes	190	66.9
	No	64	33.1
Satisfaction with the completeness of the information	Very satisfactory	119	41.9
	Satisfactory	58	20.4
	Neutral	12	4.21
	Dissatisfactory	71	25.0
	Very dissatisfactory	24	8.5

Table 3 Availability of the Prescribed Medication and Treatment in Jimma Medical Center, South-West Ethiopia, May 2019 (N= 284)

Variable	Category	Frequency	Percentage
Getting prescribed medication	Yes	185	65.1
	No	99	34.9
Reason for not getting medication	Too expensive	44	15.5
	Not available	53	18.7
Satisfaction with the availability of drug and supplies	Very satisfied	43	15
	Satisfied	78	27.5
	Neutral	75	26.4
	Dissatisfied	54	19.0
	Very satisfied	34	12.0

Figure 1 Level of satisfaction of patient towards out patient service consumer in Jimma medical center, south-west Ethiopia, May 2019 (n=284).

Table 4 Factors Associated with Satisfaction of Outpatient Service at Jimma Medical Center, South-West Ethiopia, May 2019 (N = 284)

Variable	Category	Satisfaction		COR	AOR
		Satisfied	Not Satisfied
Level of education	Cannot read and write	2 (25%)	6 (75%)	5.250 (1.566, 17.601)	1.923 (0.023, 8.013)
	Only read and write	60 (36.6%)	104 (63.4%)	0.929 (0.311, 2.773)	0.745 (0.154, 3.257)
	Primary school	18 (66.6%)	9 (33.4%)	1.187 (0.417, 3.380)	0.247 (0.099, 6.227)
	High school	43 (70.5%)	8 (29.5%)	0.721 (0.246, 2.110)	2.016 (0.085, 11.663)
	College/university	25 (73.5%)	9 (26.5%)	1	1
Time spent	1 day	130 (76.9%)	39 (23.1%)	42.979 (9.708, 190.282)	0.903 (0.080, 10.200)
	2–3 days	23 (47.9%)	25 (52.1%)	363.708 (47.899, 2761.726)	2.665 (0.897, 9.776)
	4–5 days	47 (86.6%)	6 (13.4%)	53.623 (6.895, 417.018)	2.044 (0.054, 77.500)
	>5 days	14 (100%)	0	1	1
Understandability of problem	Yes	178 (93.65%)	12 (6.3%)	70.4 (30.306, 193.669)	21.830 (5.278. 90.284)*
	No	11 (17.18%)	53 (82.8%)	1	1
Privacy respected	Yes	169 (87.1%)	25 (12.9%)	60.84 (13.020, 155.528)	13.332 (2.282, 77.905)*
	No	9 (10%)	81 (90%)	1	1
Service from the hospital	Yes	112 (61.5%)	70 (38.5%)	3.06 (0.07, 5.68)	0.903 (0.080, 10.200)
	No	35 (34.3%)	67 (65.7%)	1	1
Getting prescribed medication	Yes	118 (63.7%)	67 (36.3)	2.29 (5.018, 18.223)	12.267 (0.795, 6.468)
	No	43 (43.4%)	56 (56.6%)	1	1

Note: *significant association.