Evaluating the Impact of Patient No-Shows on Service Quality

Figures & data

Table 1 X-Ray No-Show Heatmap

	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Hourly Avg
0	–	2%	–	3%	2%	2%	3%	2%
7	3%	–	–	–	2%	–	–	2%
8	2%	1%	5%	2%	1%	1%	–	2%
9	4%	–	6%	–	1%	1%	-	3%
10	4%	1%	4%	3%	–	–	1%	3%
11	5%	2%	4%	1%	1%	–	–	3%
12	0%	1%	–	–	0%	–	1%	1%
13	10%	2%	9%	3%	3%	–	–	6%
14	6%	2%	9%	1%	2%	–	–	4%
15	8%	0%	8%	1%	5%	–	–	5%
16	3%	–	3%	–	–	1%	–	3%
17	–	1%	1%	–	–	–	–	1%
18	–	1%	-	–	–	–	–	1%
21	–	–	1%	–	–	–	–	1%
Avg	5%	1%	6%	2%	2%	1%	1%	3%

Table 2 MRI No-Show Heatmap

	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Hourly Avg
0		33%	40%	67%	100%	83%	–	63%
7	33%	24%	33%	23%	19%	27%	31%	27%
8	21%	34%	27%	8%	27%	30%	22%	26%
9	21%	24%	31%	22%	21%	27%	22%	24%
10	12%	13%	15%	14%	20%	14%	19%	15%
11	10%	11%	10%	17%	9%	14%	11%	12%
12	13%	19%	15%	14%	8%	–	–	13%
13	11%	16%	14%	5%	12%	16%	13%	12%
14	23%	9%	15%	15%	7%	20%	9%	14%
15	14%	16%	20%	12%	11%	15%	17%	15%
16	14%	16%	22%	15%	25%	27%	29%	21%
17	28%	21%	22%	20%	20%	15%	37%	23%
18	8%	21%	11%	17%	3%	17%	32%	14%
19	19%	29%	27%	21%	20%	–	–	24%
20	24%	23%	27%	16%	23%	–	–	23%
21	23%	19%	27%	22%	31%	–	–	24%
22	12%	28%	35%	18%	14%	–	–	22%
23	22%	–	14%	50%	63%	–	–	36%
Avg	19%	20%	23%	17%	18%	21%	22%	20%