Patient Satisfaction With Return of Pharmacogenomic Results Utilizing a Patient Portal Message

Abstract

Background: Returning pharmacogenomics (PGx) results to patients is complex and challenging. Patients prefer provider education; however, a gap in provider comfort in PGx results has been documented. Objectives: This study’s purpose was to evaluate satisfaction with the return of PGx test results using a patient portal message. Methods: A survey was sent to two cohorts with PGx results, one that received a PGx result message and one that did not. Results: Following implementation of the PGx result message, there was a decrease in patients reporting negative responses surrounding satisfaction in the return of their PGx results, with 39% responding negatively pre-implementation and 21% post-implementation. Conclusion: Satisfaction with the return of results improved following the implementation of a patient portal message.

Keywords::

• humans
• patient satisfaction
• personal satisfaction
• pharmacists
• pharmacogenetics
• surveys and questionnaires

Supplementary data

To view the supplementary data that accompany this paper please visit the journal website at: www.futuremedicine.com/doi/suppl/10.2217/pgs-2023-0032

Author contributions

Conceptualization: A Massmann, J Van Heukelom, A Schultz, K Jacobsen, J Baye and N Petry. Data curation: J Van Heukelom and K Jacobsen. Formal analysis: D Sturdevant, J Baye and J Van Heukelom. Methodology: A Massmann, J Van Heukelom, A Schultz, K Jacobsen, J Baye and N Petry. Writing (original draft): A Massmann, J Van Heukelom, A Schultz, K Jacobsen, J Baye, N Petry and D Sturdevant. Writing (review and editing): A Massmann, J Van Heukelom, A Schultz, K Jacobsen, J Baye, N Petry and D Sturdevant.

Acknowledgments

The authors thank S Connelly and M Stensgaard for their work in developing cohort lists, G Beuch for survey deployment and B Bronson for obtaining appropriate electronic medical record security.

Financial & competing interests disclosure

This work was supported by the National Institute for General Medical Sciences, grant no. 5P20GM121341. The authors have no other relevant affiliations or financial involvement with any organization or entity with a financial interest in or financial conflict with the subject matter or materials discussed in the manuscript apart from those disclosed.

No writing assistance was utilized in the production of this manuscript.

Additional information

Funding

This work was supported by the National Institute for General Medical Sciences, grant no. 5P20GM121341. The authors have no other relevant affiliations or financial involvement with any organization or entity with a financial interest in or financial conflict with the subject matter or materials discussed in the manuscript apart from those disclosed. No writing assistance was utilized in the production of this manuscript.