Perceptions and expectations of regular support meetings between staff and people with an intellectual disability

Figures & data

Table 1. Important aspects according to people with ID and staff.

Important aspects according to people with ID (N = 9)	n	Important aspects according to staff (N = 9)	n
Results of the meeting		Results of the meeting
Getting usable advice from staff	7	People with ID being able to express their concerns	5
Being able to clear their head/tell their story	4	Being able to give advice	4
Receiving practical support	2	Offering practical support	2
		Gaining insight	3
Communication		Communication
Clarity	6	Clarity	6
Making concrete agreements	6	Making concrete agreements	4
Reporting what has been agreed, so everyone involved will be aware of the appointments	1	Reporting what has been agreed	4
		Setting an agenda in advance	2
		Making sure all people involved are aware of the agreements	1
Use of language	3	Use of language	7
Staff talking slowly and comprehensibly	1	Reaching mutual understanding	6
Staff using the clients’ own words	1	Regularly repeating information	1
Staff taking enough time	1	Making things clear by visualising things	1
Staff structuring the conversation	1	Following the pace of the client	1
Style	7	Style
Staff talking calmly	5	Staying alert	2
Staff giving compliments	1	Giving compliments	1
Staff saying things in a straightforward manner	1	Using humour	3
Staff letting me finish talking	1	Keeping own emotions under control	1
		Nonverbal communication
		Paying attention to nonverbal signals	3
Relationship		Relationship	7
Staff taking clients seriously by:	7	Helping people with ID feel at ease	6
Listening to people with ID	5	The client feeling heard	3
Taking an interest	2	Being available	1
Doing something with the things proposed by clients	1
Thinking along with the client	1
		Autonomy	5
		Letting people with ID make choices for themselves	4
		Watching out for not filling in for the client	2
		Giving the client limited choices	1
		Setting boundaries	1
		Plan-based working	1
		Working with a support action plan