Figures & data
Table 1. Empirical studies and research questions
Table 2. A combined inductive/deductive framework analysis approach [adapted, (Citation81)]
Table 3. Recommendations for policy
Fig. 1. A conceptual model of quality of care (Citation83). The model posits that QOC is an event that occurs when service users (represented by left innermost circles) and providers (right innermost circles) interact. Determining this interaction are broader factors related to the sociocultural and health systems environment (examples are provided in the left and right outer circles, respectively). These factors individually and collectively determine the uptake of services. QOC occurs when services and utilized, and outcomes result. Outcomes, QOC and uptake also operate through feedback mechanisms to their determinants.
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Fig. 2. A conceptual model of access to care (Citation62, Citation86). Elements of the eligibility to access concept (Citation62) were applied to the thematic analysis of the narratives gained in Study 2. The analysis revealed a hierarchical arrangement of the relevance of the dimensions of access, whereby the organisation of health systems dictates service provision, and provider and service user behaviours, i.e. the locus of control over eligibility for access to care, lies within the macro-level operating conditions of the health system. A reciprocal effect was also identified whereby the behaviours and attitudes of service users’ feedback into the operating conditions, maintaining the social norms that shape exclusion from access.
![](/cms/asset/605fc4db-60f6-4f7a-9353-dc24ac24a874/zgha_a_11817812_f0002_ob.jpg)