The effects of employee motivation, social interaction, and knowledge management strategy on KM implementation level

Abstract

This study examines the influence of employee motivation (intrinsic motivation and extrinsic motivation), social interaction (interpersonal trust, openness in communication, and social reciprocity), and knowledge management (KM) strategy (codification knowledge strategy and personalization knowledge strategy) on KM implementation level. Based on a survey of 243 senior executives from large organizations in Taiwan, this study uses a structural equation modeling approach to investigate the research model. The results showed that employee motivation, social interaction, and KM strategy are closely related to level of KM implementation. However, codification knowledge strategy did not significantly influence KM implementation level. Given the importance of KM implementation in contemporary organizations and also in the future, the findings of this study are designed to enable business managers or policy-makers in formulating policies and targeting appropriate organizational enablers to support effective KM implementation. Implications for KM research and practice are discussed.

Keywords:

• employee motivation
• social interaction
• knowledge management strategy
• knowledge management implementation
• structural equation modeling

Acknowledgements

This research is supported in part by the research grant number NSC97-2410-H-019-008, National Science Council of the Republic of China.

Additional information

Notes on contributors

Hsiu-Fen Lin

About the author

Hsiu-Fen Lin is an associate professor in the Department of Shipping and Transportation Management at National Taiwan Ocean University (ROC). She received her Ph.D. degree in Information Management from National Taiwan University of Science and Technology, Taiwan, in 2004. Her research interests include knowledge management, electronic commerce, and organizational impact of information technology. Her research has appeared in Information and Management, International Journal of Manpower, Journal of Information Science, Behaviour & Information Technology, Internet Research, Electronic Commerce Research and Applications and several conference proceedings.